Graduate Engineer Trainee (NOC)

Pitney Bowes (PBI); Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Pitney Bowes in Pune seeks enthusiastic engineers for a modern, automation-first NOC. You will work on DevOps, automation, and infrastructure monitoring, using scripting and IaC to reduce manual effort.

Key focus areas include incident management in a 24x7 environment, CI/CD support, and observability with Grafana. Strong networking fundamentals and cloud skills are required, with a bias toward automation and scripting.

Qualifications

• Bachelor's degree in CS/IT/Electronics or equivalent.
• 0-2 years of experience (freshers with relevant certifications can be considered).
• Must-have DevOps/Automation skills (Python, Bash, PowerShell, Ansible, Terraform).
• Familiarity with cloud platforms (AWS, Azure, GCP) and GitHub workflows.

Responsibilities

• Automate monitoring and operational workflows with scripting.
• Support CI/CD pipelines with infra/network change monitoring.
• Work with monitoring/observability tools (Grafana).
• Contribute to infrastructure improvements using IaC and automation.
• Develop scripts to reduce manual effort and enable API-driven tasks.
• Log, triage, and resolve incidents with prescribed SLAs.
• Maintain incident records and update runbooks and SOPs.

Skills

Python

Bash

PowerShell

Ansible

Terraform

GitHub

AWS

Azure

GCP

TCP/IP

DNS

DHCP

VLANs

Grafana

Education

Bachelor's degree in Computer Science / IT / Electronics

Tools

JIRA

ServiceNow

Grafana

Job description

Job Summary

We are seeking enthusiastic and self-driven engineers with strong fundamentals, curiosity and automation mindset in Network Operations, Automation, DevOps, and Infrastructure Monitoring.

This role is focused on building a modern, automation-first Network Operations Center (NOC) rather than a traditional helpdesk environment.

The ideal candidate should possess strong analytical skills, networking fundamentals, and an interest in scripting, observability, and automation technologies.

DevOps (Modern NOC - Automation Continuous Improvement)

• Assist in automation of monitoring and operational workflows through basic scripting.
• Support infrastructure and network change monitoring as part of CI/CD pipelines.
• Work with monitoring and observability tools (e.g. Grafana)
• Contribute to infrastructure improvements using automation/orchestration principles.
• Develop basic scripts (Python / PowerShell) to reduce manual effort.
• Work with APIs and structured data formats (JSON)
• Support automation initiatives and process optimisation efforts.
• Build foundational understanding of Infrastructure as Code (Terraform) and CI/CD practices.

Network Operations - Incident Management Coordination

• Monitor network, systems, and infrastructure (LAN/WAN, Wireless, VPN, firewalls, cloud) in a 24x7 environment using standard NOC tools.
• Detect, triage, and respond to alerts, incidents, and outages with defined SLAs.
• Perform first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits)
• Log, track, and manage incidents via ticketing tools (JIRA, ServiceNow etc.)
• Follow established SOPs for troubleshooting and escalation to L2/L3 teams.
• Collaborate with internal teams (Network, Security, Application, Cloud) and external vendors/ISPs for issue resolution.
• Perform routine operational tasks such as configuration backups, patching, upgrades, and health checks.
• Support network changes, validation, and implementation activities.

Documentation & Reporting

• Maintain accurate incident records, RCA documentation, and network artefacts.
• Generate periodic reports on uptime, alerts, and performance trends.
• Update SOPs, runbooks, and internal knowledge base consistently.

Key Skills Background

DevOps / Automation (Must-Have)

• Python
• Bash
• PowerShell
• Ansible
• Terraform
• GitHub
• AWS
• Azure
• GCP

Networking Fundamentals (Must-Have)

• TCP/IP
• DNS
• DHCP
• VLANs

Troubleshooting Analytical Skills

• Ability to perform initial fault isolation and structured troubleshooting.
• Strong analytical thinking and problem-solving capability and willingness to learn.

Soft Skills

• Strong communication and stakeholder coordination skills
• Ability to work in a 24x7 shift-based NOC environment.
• Good documentation discipline and attention to detail.
• Ability to perform under pressure during incidents and outages.

Education Experience

• Bachelor s degree in computer science / IT / Electronics or equivalent
• 0-2 years of experience (freshers with relevant certifications can be considered)

Preferred Certifications (Not mandatory)

• CCNA / Network+
• DevNet Associate
• ITIL Foundation
• Entry-level Cloud or DevOps certifications (optional)