Hiring For Premium Desk E-Commerce WFH Voice Process

Startek (Aegis Customer Support Services Pvt. Ltd.); Kolkata District, Delhi, Mumbai; Remote; INR 201,000 - 312,000; Full time

Benefits offered by this job

Rewards & Recognition Programs

Internal Job Posting (IJP) within 6 b?

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring for a Work from Home Customer Support Executive (Voice Process).

The role accepts freshers or experienced candidates with graduate qualification and requires English and Hindi proficiency for effective customer handling. Responsibilities include handling voice-based queries, providing timely resolutions, and ensuring customer satisfaction while adhering to process guidelines.

Qualifications

• Excellent communication skills in English and Hindi.
• Strong customer handling and problem-solving skills.
• Comfortable working in rotational shifts.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through the voice process.
• Provide accurate and timely resolutions.
• Ensure high levels of customer satisfaction.
• Follow process guidelines and quality standards.

Skills

English

Hindi

Customer handling

Problem solving

Education

Graduate

Job description

Hiring Alert | Work from Home | Customer Support Executive (Voice Process)

Startek is hiring Customer Support Executives for a Work from Home process. Immediate joiners are preferred.

Job Details

Role: Customer Support Executive (Voice Process) Employment Type: Full-Time, Permanent Work Mode: Work From Home Qualification: Graduate) Experience: Fresher / Experienced Candidates

Eligibility Criteria

• Excellent communication skills in English and Hindi
• Strong customer handling and problem-solving skills
• Comfortable working in rotational shifts
• Immediate joiners preferred

Additional Benefits

• Rewards & Recognition Programs
• Internal Job Posting (IJP) opportunities within 6 months

Job Responsibilities

• Handle customer queries through the voice process
• Provide accurate and timely resolutions
• Ensure high levels of customer satisfaction
• Follow process guidelines and quality standards

Working Hours

• 6 Days Working / 1 Weekly Rotational Off
• 9 Hours Shift (8 Hours Working + 1 Hour Break)
• Shift Window: 7:00 AM to 3:00 AM
• Candidates must be flexible for rotational shifts, including occasional graveyard shift training

Selection Process

1. HR Round
2. Operations Round
3. Assessment Round (for shortlisted candidates):

• Versant Test
• Typing Test
• Psychometric Test

No Sales Process | No Contractual Employment

System Requirements (Mandatory for Work from Home)

• Processor: Intel i3 or above
• RAM: 8 GB or above
• Operating System: Windows 10 Pro or above
• Internet Speed: Minimum 30 Mbps Download & Upload
• Power Backup Required
• USB Headset Required

Email:

[e-mail]