Hiring ! For International voice process ( UK US AUS )

Rivera Manpower Services; Bengaluru; On-site; INR 300,000 - 650,000; Full time

Job summary

Rivera Manpower Services is hiring for an International Voice process in Bengaluru. Fresh graduates and candidates with at least 6 months of international voice experience are welcome. Excellent communication skills and fluency in English are essential, with willingness to work in rotational shifts.

The role requires handling customer queries, resolving issues, and maintaining clear documentation while meeting performance standards in a dynamic call-center environment.

Qualifications

• Candidates should have minimum 6 months of experience in international voice process.
• Candidates must be fluent in communication and have excellent English.
• Willingness to work in rotational shifts and Bangalore location

Responsibilities

• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building

Skills

Communication

Active listening

Conflict resolution

Education

Graduate or Undergraduate

Tools

MS Office

Windows OS

Job description

WARM GREETINGS FROM RIVERA MANPOWER SERVICES!!

Hiring for International Voice process. For more details contact below given number

NOTE- THE BELOW REQUIREMENT IS FOR THE CANDIDATES WHO ARE CURRENTLY IN BANGALORE. CANDIDATE SHOULD BE EXCELLENT IN COMMUNICATION. For further details contact:

Vijay- 9742630123

( whatsapp or share your CVs if the number is busy)

Openings available :

Process name: International voice process / Blended Qualification: Graduates / Under Graduate Salary: Min 3LPA + Max 6.5 Lpa+ incentives Shift timings: Rotational shift / US Rotational / UK Rotational Location: BANGALORE

Experience needed: Under Candidates should have minimum 6 months of experience into international voice process/ International Sales /Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication

Roles and Responsibilities:

• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools Role & responsibilities