Hiring For international Voice process Telecom!

Rivera Manpower Services; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is hiring for Customer Support Executive International Voice Process in Bengaluru (and other locations as required). You will handle inbound calls, resolve queries, and provide accurate product/service information, while maintaining high customer satisfaction and following quality standards.

The role requires excellent English, strong interpersonal skills, and willingness to work in rotational UK/US shifts.

Qualifications

• Excellent English communication (verbal and written).
• Good listening and interpersonal skills.
• Customer-service oriented approach.
• Comfortable handling customers over the phone.
• Basic computer knowledge and MS Office familiarity.
• Ability to multitask and work under pressure.
• Willingness to work in rotational shifts.
• Candidates with 0–5 years of experience in customer support can apply.
• Freshers with good communication skills may be considered.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and resolve issues within defined timelines.
• Provide accurate information regarding products, services, accounts, or processes.
• Maintain a high level of customer satisfaction through effective communication.
• Follow established processes, policies, and quality standards.
• Document customer interactions accurately in required systems.
• Escalate complex issues to the appropriate team when required.
• Meet assigned KPIs, SLA, quality, AHT, and customer satisfaction targets.
• Maintain professionalism and a positive attitude during interactions.
• Ensure compliance with company policies and data-security guidelines.

Skills

English communication

Listening skills

Interpersonal skills

Customer service orientation

Phone handling

Multitasking

Pressure handling

Rotational shifts willingness

Education

Any Graduate/Undergraduate

Tools

MS Office

Job description

Hiring for Accenture Customer Support Executive

We are hiring enthusiastic and customer-focused professionals for Accenture for an exciting opportunity in International Customer Support / Voice Process.

Position

Customer Support Executive International Voice Process

Company

Accenture

Job Location

Bengaluru / Hyderabad / Pune / Chennai
Location may vary based on business requirement.

Employment Type

Full-Time | Permanent

Work Schedule

• Rotational Shifts
• Willingness to work in UK/US shifts as per process requirements
• 5 days working with rotational week-offs

Roles & Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and resolve issues within the defined timelines.
• Provide accurate information regarding products, services, accounts, or processes.
• Maintain a high level of customer satisfaction through effective communication.
• Follow established processes, policies, and quality standards.
• Document customer interactions accurately in the required systems.
• Escalate complex issues to the appropriate team when required.
• Meet assigned KPIs, SLA, Quality, AHT, and customer satisfaction targets.
• Maintain professionalism and a positive attitude during customer interactions.
• Ensure compliance with company policies and data-security guidelines.

Preferred Candidate Profile

• Excellent English communication skills, both verbal and written.
• Good listening and interpersonal skills.
• Customer-service-oriented approach.
• Comfortable handling customers over the phone.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask and work under pressure.
• Willingness to work in rotational shifts.
• Candidates with 0–5 years of experience in customer support, BPO, voice process, or international voice process can apply.
• Freshers with good communication skills may also be considered based on process requirements.

Qualification

Any Graduate / Undergraduate can apply, subject to process eligibility criteria.

Salary

As per industry standards and candidate experience, along with applicable benefits as per company policy.

Why Join?

• Opportunity to work with a global organization.
• Professional training and development opportunities.
• Career growth opportunities.
• Exposure to international customers and processes.
• Employee benefits as applicable.

Note: Candidates should be comfortable with rotational shifts and international voice support.