Hiring For Accenture / International Voice process/6LPA

Rivera Manpower Services; Bengaluru; In loco; INR 585.000 - 715.000; Tempo pieno

Descrizione del lavoro

Rivera Manpower Services in Bengaluru is seeking a Senior Customer Support Executive to manage international queries during US/UK shifts. The role requires 1 to 7 years of experience and a graduate/undergraduate qualification.

You will resolve voice/email/chat inquiries, coordinate with global customers, and ensure quality SLAs while maintaining accurate records and documentation.

Competenze

• Excellent English communication skills.
• Experience in international customer support / BPO / voice process.
• Comfortable working in US shifts.
• Strong customer-handling and problem-solving skills.
• Ability to manage escalations and difficult customer interactions.
• Immediate / short-notice joiners preferred.

Mansioni

• Handle customer queries and provide effective resolutions through voice/email/chat channels.
• Manage escalations and ensure timely resolution within defined SLAs.
• Communicate professionally with international customers.
• Handle service requests, complaints, and follow-ups.
• Coordinate with internal teams and stakeholders for issue resolution.
• Maintain accurate customer records and process documentation.
• Ensure adherence to quality, compliance, and process guidelines.
• Achieve defined productivity, quality, and customer satisfaction targets.

Conoscenze

English communication

International customer support

US shifts

Customer handling

Problem solving

Escalations management

Immediate joining

Formazione

Graduate / Undergraduate

Descrizione del lavoro

HIRING SENIOR CUSTOMER SUPPORT | US and UK SHIFT

Role: Senior Customer Support Executive
Process: International Customer Support
Shift: US Shift / UK Shift
Salary: Up to 6.5 LPA
Location: Bangalore
Experience: 1 to 7 Years
Qualification: Graduate / Undergraduate

Key Responsibilities

• Handle customer queries and provide effective resolutions through voice/email/chat channels.
• Manage escalations and ensure timely resolution within defined SLAs.
• Communicate professionally with international customers.
• Handle service requests, complaints, and follow-ups.
• Coordinate with internal teams and stakeholders for issue resolution.
• Maintain accurate customer records and process documentation.
• Ensure adherence to quality, compliance, and process guidelines.
• Achieve defined productivity, quality, and customer satisfaction targets.

Candidate Requirements

• Excellent English communication skills.
• Experience in international customer support / BPO / voice process.
• Comfortable working in US shifts.
• Strong customer-handling and problem-solving skills.
• Ability to manage escalations and difficult customer interactions.
• Immediate / short-notice joiners preferred.