Hiring For International Chat process - Contract role

IntouchCX; Hyderabad; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Two-way cab facility

Career growth opportunities

Employee engagement activities

Job summary

IntouchCX is hiring a International Chat Support Associate in Hyderabad to handle customer queries via live chat. Freshers are welcome, requiring excellent written English and a 30 WPM typing speed.

The role is a 4-month contract, with night/rotational shifts and weekend work as needed. The ideal candidate will manage multiple chats, provide accurate information, and maintain detailed records while meeting quality and productivity targets.

Qualifications

• Freshers are eligible.
• Contract role for 4 months.
• Excellent written English communication skills.
• Minimum typing speed of 30 WPM with good accuracy.
• Basic computer knowledge.
• Ability to navigate multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Responsibilities

• Respond to customer queries promptly and professionally through live chat.
• Provide accurate information and resolve customer concerns while maintaining high service standards.
• Handle multiple chat conversations simultaneously with efficiency and accuracy.
• Escalate complex issues to the appropriate team when required.
• Maintain detailed and accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Adhere to company policies, processes, and compliance guidelines.

Skills

Written English

Typing 30 WPM

Customer service

Multitasking

Problem solving

Attention to detail

Education

Any Graduate or Undergraduate

Job description

Job description:

We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team. Freshers are also eligible, possess excellent written communication skills, and be comfortable handling customer queries through chat in a fast-paced environment.

• Key Responsibilities:




• Respond to customer queries promptly and professionally through live chat.


• Provide accurate information and resolve customer concerns while maintaining high service standards.


• Handle multiple chat conversations simultaneously with efficiency and accuracy.


• Escalate complex issues to the appropriate team when required.


• Maintain detailed and accurate records of customer interactions.


• Meet quality, productivity, and customer satisfaction targets.


• Adhere to company policies, processes, and compliance guidelines.




• Eligibility Criteria




• Freshers are Eligible


• Contract role for 4 months


• Excellent written English communication skills.


• Minimum typing speed of 30 WPM with good accuracy.


• Basic computer knowledge.


• Ability to navigate multiple applications.


• Strong problem-solving and customer service skills.


• Ability to multitask and work in a target-driven environment.




• Shift Requirements




• Must be flexible to work night shifts and graveyard shifts.


• Willingness to work on weekends.


• Willingness to work in rotational shifts, if required.




• Transportation




• Two-way cab facility will be provided for employees residing within the hiring radius.


• Transportation will be provided as per the company's transportation policy.




• Preferred Candidate Profile:




• Ability to work independently and as part of a team.


• Strong attention to detail.


• Good time management skills.


• Quick learner.


• Ability to adapt to changing business requirements.




• Education:




• Any Graduate or Undergraduate, as per company eligibility criteria.




• Benefits:


• Competitive salary.




• Two-way cab facility within the hiring radius.


• Career growth and learning opportunities.


• Employee engagement activities.




• Contact Details:




• Name: Naaz


• Phone Number: 9154225747


• Email: [e-mail]

Disclaimer: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.