Walk-in | International chat Process-Immediate Joiners (Required Exp. Candidate)

IntouchCX; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

IntouchCX in Hyderabad is hiring a Customer Service Representative to support customers via chat and email. You will resolve inquiries promptly, document interactions, and maintain a high level of customer satisfaction while adhering to policies and quality standards.

Rotational night shifts are part of the role, with a focus on accurate communication and problem solving in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of experience in Customer Service or International Chat Support.
• Strong typing and multitasking abilities.
• Background verification clearance required.

Responsibilities

• Provide prompt support to customers via chat and email.
• Respond to inquiries and resolve issues while maintaining satisfaction.
• Communicate information about products, services, policies clearly.
• Show empathy and write effectively to build trust.
• Investigate concerns and provide resolutions within service standards.
• Document interactions and maintain records in internal systems.
• Manage communications during escalations.
• Ensure compliance with policies and quality standards.

Skills

Verbal & Written Communication

Attention to Detail

Multitasking

Customer Focus

Adaptability

Computer Proficiency

Time Management

Flexible Schedule

Education

High school diploma or equivalent

Job description

Job Title - Customer Service Representative (Chat Support)

Company-IntouchCX

Location Hyderabad

Workspace WFO

Department Operations Channel Chat Support

Language English

Hours of Operation Rotational Night Shifts

About the Role

We are looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through chat and email channels, ensuring timely resolutions of inquiries while delivering a positive customer experience. The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Key Responsibilities

• Providing prompt and professional support to customers through chat and email channels.
• Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction.
• Accurately communicate information related to products, services, policies, and processes.
• Build customer trust through empathy, active listening, and effective written communication.
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
• Document customer interactions and maintain accurate records in internal systems.
• Manage customer communications during critical situations and escalations.
• Ensure compliance with company policies, procedures, and quality standards.

Required Skills and Competencies

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Excellent attention to detail and problem-solving abilities.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Strong customer-centric approach and interpersonal skills.
• Ability to work effectively in a dynamic and fast-paced environment.
• Proficiency in computer applications and web-based systems.
• Strong organizational and time-management skills.
• Ability to work flexible schedules, including weekends and holidays, as required.

Qualification & Expereince

• High school diploma or equivalent required
• Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
• Strong typing and multitasking abilities
• Must successfully clear background verification requirements.

Why Join Us

• Opportunity to work with a global customer experience organization.
• Collaborative and inclusive work culture.
• Structured training and career growth opportunities.
• Exposure to international customers and best-in-class service practices.