Hiring For customer support UK shift , salary up To 6.5lks

Ignites Human Capital; Bengaluru; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

Ignites Human Capital in Bengaluru is seeking a Customer Support Executive to provide accurate information on our products and services and to handle inquiries via phone, email, or chat. The role requires handling international voice processes (UK) and delivering high customer satisfaction.

The ideal candidate should have 0–5 years in BPO, excellent communication, and the ability to multitask and stay composed during peak hours.

Qualifications

• 0–5 years in BPO/Call Centre environment handling international voice process (UK).
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Strong problem-solving skills with attention to detail and analytical thinking.
• Ability to work effectively under pressure during peak hours/escalated situations.

Responsabilités

• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints/issues promptly and fairly while maintaining high levels of customer satisfaction.
• Escalate complex issues to senior team members when necessary while ensuring timely resolution.
• Maintain records of all interactions with customers using CRM software.
• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.

Connaissances

Excellent communication

Multitasking

Analytical thinking

Pressure handling

Outils

CRM software

Description du poste

Roles and Responsibilities

• Provide accurate information to customers regarding products/services offered by the company.


• Resolve customer complaints/issues promptly and fairly while maintaining high levels of customer satisfaction.


• Escalate complex issues to senior team members when necessary while ensuring timely resolution.


• Maintain records of all interactions with customers using CRM software.


• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment handling international voice process (UK).


• Excellent communication skills with ability to handle multiple conversations simultaneously.


• Strong problem-solving skills with attention to detail and analytical thinking.


• Ability to work effectively under pressure during peak hours/escalated situations.


• Call Apoorva 9986600010