Hiring For Customer Service Associate | International Voice Process

Firstsource; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Training and development

Career growth opportunities

Competitive salary

Supportive work environment

Job summary

Firstsource Solutions in Bengaluru is seeking candidates for a customer service role. You will handle inbound and outbound calls for international customers, provide accurate information, and resolve queries with a focus on quality and satisfaction.

Freshers and experienced candidates are welcome. Excellent English communication, neutral accent, and strong listening skills are required. Night shifts and rotational shifts are part of the schedule.

Qualifications

• Minimum qualification: 10th Pass and above.
• Freshers and experienced candidates can apply.
• Excellent verbal communication skills in English.
• Good command of spoken English with a neutral and understandable accent.
• Strong listening, interpersonal and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts.
• Immediate joiners preferred.

Responsibilities

• Handle inbound and outbound customer calls for international customers.
• Provide accurate information and resolve customer queries efficiently.
• Deliver excellent customer service while maintaining quality standards.
• Understand customer concerns and provide appropriate solutions.
• Maintain professionalism, empathy and effective communication during customer interactions.
• Achieve defined performance metrics, including quality, productivity and customer satisfaction.

Skills

English communication

Customer service

Problem solving

Interpersonal skills

Listening skills

Education

10th Pass

Job description

Role & responsibilities

• Handle inbound and outbound customer calls for international customers.
• Provide accurate information and resolve customer queries efficiently.
• Deliver excellent customer service while maintaining quality standards.
• Understand customer concerns and provide appropriate solutions.
• Maintain professionalism, empathy and effective communication during customer interactions.
• Achieve defined performance metrics, including quality, productivity and customer satisfaction.

Preferred candidate profile

• Minimum qualification: 10th Pass and above.
• Freshers and experienced candidates can apply.
• Excellent verbal communication skills in English.
• Good command of spoken English with a neutral and understandable accent.
• Strong listening, interpersonal and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts.
• Immediate joiners preferred.

What We Offer

• Opportunity to work with an established global organization.
• Professional training and development.
• Career growth opportunities.
• Competitive salary and performance-based opportunities.
• Positive and supportive work environment.

Work Location

Firstsource Solutions 2nd Floor, The Residences at Brigade Tech Gardens, Whitefield Road, Kundalahalli, Bengaluru, Karnataka 560037.