Customer Support Associate International Voice Process -

Firstsource; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is seeking candidates for a customer support role based in Bengaluru. You will handle inbound and outbound calls from international customers, provide accurate information, and resolve queries while maintaining high service standards.

The role requires energetic individuals with strong communication, listening, and problem-solving abilities. Freshers and experienced professionals are welcome to apply, with rotational shifts and

Qualifications

• 10th/12th pass and above.
• Freshers and experienced candidates can apply.
• Excellent verbal communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Willingness to work in rotational shifts and rotational week-offs.

Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Provide accurate information and resolve customer queries professionally.
• Maintain high standards of customer service and ensure customer satisfaction.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update the required systems.
• Meet defined quality, productivity, and customer service targets.
• Follow company policies, processes, and compliance guidelines.

Skills

Excellent English communication

Customer handling

Active listening

Basic computer knowledge

Education

10th/12th pass

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Provide accurate information and resolve customer queries professionally.
• Maintain high standards of customer service and ensure customer satisfaction.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update the required systems.
• Meet defined quality, productivity, and customer service targets.
• Follow company policies, processes, and compliance guidelines.

Eligibility

• Qualification: 10th / 12th pass and above.
• Experience: Freshers and experienced candidates can apply.
• Excellent verbal communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Willingness to work in rotational shifts and rotational week-offs.

Shift & Work Schedule

• Rotational Shifts
• Rotational Week-Offs
• Candidates should be flexible to work across different shift timings based on business requirements.

Key Skills

• Excellent English communication.
• Customer handling skills.
• Good comprehension and active listening.
• Basic computer knowledge.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities.
• Structured training and development.
• Performance-based growth opportunities.