Hiring For Call Centre Executive - Cloudnine Group Of Hospitals

The Kids Clinic; Bengaluru; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

The Kids Clinic in Bengaluru is seeking a customer support professional to handle patient queries via phone, email, or chat with empathy and professionalism.

You will provide accurate information about hospital services, policies, and treatments, log all interactions in the CRM, and strive for high first-call resolution and patient satisfaction.

The role also involves timely escalation of complex cases and maintaining detailed records of every interaction to ensure quality care.

Responsabilités

• Handle patient queries and concerns via phone calls, emails, or chats in a professional and empathetic manner.
• Provide accurate information about hospital services, treatments, and policies to patients and their families.
• Resolve customer issues promptly and efficiently by escalating complex cases when necessary.
• Maintain records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, first-call resolution rate, and overall customer satisfaction.

Description du poste

Roles and Responsibilities

• Handle patient queries and concerns via phone calls, emails, or chats in a professional and empathetic manner.
• Provide accurate information about hospital services, treatments, and policies to patients and their families.
• Resolve customer issues promptly and efficiently by escalating complex cases when necessary.
• Maintain records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, first-call resolution rate, and overall customer satisfaction.