Executive - Customer Care

Drlogy Technologies Pvt. Ltd.; Lucknow; On-site; INR 300,000 - 420,000; Full time

Job summary

Cloudnine Group of Hospitals is seeking an Executive - Customer Care to manage customer inquiries, provide service information, and resolve routine concerns. You will interact with customers via phone, email, and other channels, coordinate with internal teams, and maintain accurate records to ensure a seamless patient experience.

The role requires Graduate education, 1–3 years of experience, and a work-from-office arrangement at Gomti Nagar, Lucknow.

Qualifications

• Bachelor's degree in any stream; customer-facing experience preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple inquiries and coordinate with departments.

Responsibilities

• Handle inbound/outbound customer calls professionally.
• Respond to inquiries via phone, email, and other channels.
• Provide accurate information about services, processes and policies.
• Escalate complex issues to the appropriate team for resolution.
• Maintain customer records and ensure timely follow-up.

Skills

Patient Query Handling

Communication Skills

Appointment Coordination

MS Office

Education

Graduate

Tools

MS Office

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience: 1 - 3 Years Experience

Education: Graduate

All Gender

Vacancy: 1

Last Date to Apply: 27, April 2027

Job Role

Work Location: Gomti Nagar, Lucknow

Work Mode: Work From Office

Department: Customer Care , Patient Relations

Role: Executive - Customer Care

Employment type: Full time

Key Skills

• Patient Query Handling
• Communication Skills
• Appointment Coordination
• MS Office.

Preference Languages

Any Language

Job Description

We are hiring an Executive - Customer Care to handle customer inquiries, provide service information, resolve routine complaints, and ensure a positive customer experience. The candidate will communicate with customers through phone calls, emails, and other channels, coordinate with internal departments, maintain customer records, and support timely resolution of service-related concerns.

• Handle incoming and outgoing customer calls professionally.
• Respond to customer inquiries through phone, email, and other communication channels.
• Provide accurate information about services, appointments, processes, and policies.
• Understand customer concerns and identify appropriate solutions.
• Resolve routine complaints within the scope of assigned responsibilities.
• Escalate complex issues to the relevant department or supervisor.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Maintain accurate records of customer interactions and complaints.
• Update customer details and follow-up information in the designated system.
• Follow up with customers regarding pending requests and resolutions.
• Provide appointment scheduling and confirmation support where applicable.
• Communicate service updates, changes, and relevant instructions to customers.
• Maintain a polite, empathetic, and professional communication style.
• Handle dissatisfied customers calmly and respectfully.
• Collect customer feedback and identify recurring service issues.
• Meet customer service quality, response time, and productivity targets.
• Protect confidential customer and organizational information.
• Follow approved scripts, service standards, and communication procedures.
• Prepare daily or periodic customer service reports as required.
• Recommend improvements to customer support processes based on feedback.
• Perform other customer care responsibilities assigned by management.

Similar Jobs at Cloudnine Group of Hospitals

Cloudnine Group of Hospitals is a leading healthcare provider specializing in maternity, women’s health, fertility, and pediatric care. The organization is dedicated to delivering high-quality, patient-centric services focused on the unique needs of women, mothers, and children.

Our Story

Cloudnine was established with the vision of creating a comprehensive and specialized healthcare ecosystem for women and children. Over the years, it has grown into a trusted network of hospitals across India, known for its clinical excellence, personalized care, and strong patient outcomes.

Our Mission

• To provide high-quality and specialized care for women and children
• To ensure safety, comfort, and personalized patient experience
• To adopt advanced medical practices and technologies
• To support families through every stage of care

Our Vision

To be the most trusted healthcare provider for women and children, delivering excellence in clinical care and patient experience.

Our Services / What We Offer

Cloudnine Group of Hospitals offers a wide range of specialized services:

• Maternity and pregnancy care
• Fertility and reproductive medicine
• Gynecology and women’s health services
• Neonatal and pediatric care
• Preventive healthcare and wellness programs

Why Choose Us

• Specialized focus on women and child healthcare
• Experienced team of doctors and specialists
• Advanced infrastructure and modern medical technology
• Patient-centric approach with emphasis on comfort and safety
• Strong reputation for quality and clinical outcomes

Our Team

Cloudnine is supported by a team of experienced obstetricians, gynecologists, pediatricians, neonatologists, and healthcare professionals dedicated to delivering compassionate and expert care.

Infrastructure / Technology

The hospitals are equipped with modern infrastructure, advanced diagnostic systems, and specialized facilities designed for maternity and pediatric care.

Our Commitment

Cloudnine Group of Hospitals is committed to delivering safe, reliable, and high-quality healthcare services. The organization emphasizes patient satisfaction, innovation, and continuous improvement in women and child healthcare.