Executive - Call Center

Drlogy Technologies Pvt. Ltd.; Ahmedabad District; On-site; INR 250,000 - 360,000; Full time

Job summary

Drlogy Technologies Pvt. Ltd. is hiring a Call Center Executive to handle patient and customer inquiries from Sterling Hospitals.

The role involves coordinating appointments, providing hospital service information, and maintaining accurate call records within hospital policies. Work is office-based at Sterling Hospitals, Memnagar, Ahmedabad. The candidate should have 1–3 years of experience in hospital call centers and be proficient in MS Office, with strong communication skills and a

Qualifications

• Experience in hospital call center operations is preferred.
• Strong communication and data entry skills required.
• Ability to schedule and coordinate appointments.

Responsibilities

• Handle incoming and outgoing calls and respond to patient inquiries.
• Provide information about hospital services and doctor availability.
• Schedule, confirm, reschedule, and cancel appointments as per procedures.
• Maintain accurate call records and update patient information in the system.
• Direct calls to the appropriate department or staff and escalate issues as needed.
• Ensure professional caller experience and adhere to call scripts and guidelines.

Skills

Call Center Operations

Communication

MS Office

Education

Any Graduate with Experience of Call Center from Hospital Industry

Job description

Job Requirements

Experience

1 - 3 Years Experience

Education

• Any Graduate with Experience of Call Center from Hospital Industry

All Gender

Vacancy

1

Last Date to Apply

23, April 2027

Job Role

Work Location

Sterling Hospitals, 08th Floor, HR Department, Memnagar, Ahmedabad

Work Mode

Work From Office

Department

Call Center

Role

Call Center

Employment type

• Full time

Key Skills

Call Center Operations

Communication

MS office

Preference Languages

Any Language

Job Description

The Executive - Call Center is responsible for handling incoming and outgoing calls, responding to patient and customer enquiries, providing information about hospital services, and coordinating appointments and follow-ups. The involves maintaining accurate call records, directing queries to the appropriate departments, supporting patient communication, and ensuring a professional caller experience. The Executive works with clinical and administrative teams to provide timely information and resolve routine concerns in accordance with hospital policies.

• Handle incoming calls and make outgoing calls as assigned.
• Respond to enquiries regarding hospital services, departments, and facilities.
• Schedule, confirm, reschedule, and cancel appointments according to procedures.
• Provide accurate information about consultation timings and doctor availability.
• Direct calls to the appropriate department or staff member.
• Assist patients with appointment-related questions and basic service information.
• Conduct appointment reminders and follow-up calls.
• Record call details, patient enquiries, and outcomes in the designated system.
• Update contact information and appointment records accurately.
• Handle complaints professionally and elevate unresolved issues to the appropriate team.
• Coordinate with reception, billing, diagnostics, and clinical departments.
• Provide information about hospital processes without making unauthorized clinical recommendations.
• Maintain patient confidentiality and follow data protection policies.
• Use approved call scripts and communication guidelines where applicable.
• Follow up on pending enquiries and requests within defined timelines.
• Support patient feedback collection and service satisfaction activities.
• Maintain courteous, clear, and professional telephone communication.
• Meet assigned call handling, response time, and service quality targets.
• Report recurring patient concerns and operational issues to the supervisor.
• Maintain daily call reports and other required records.
• Follow shift schedules, attendance requirements, and call center procedures.