Call Centre Executive

Motherland Hospital; Dadri; Vor Ort; INR 220.000 - 380.000; Vollzeit

Zusammenfassung

Motherland Hospital is seeking a customer support executive to handle inbound and outbound calls related to home healthcare services. The role focuses on addressing queries, educating callers about facilities, and maintaining accurate interaction records.

Candidates should have prior healthcare experience and voice process exposure, with ability to work in rotational day/night shifts and coordinate patient requirements. Email [e-mail] for applications.

Qualifikationen

• Candidate must have experience in Healthcare Industry.
• Candidate must have experience in voice process.

Aufgaben

• Handle inbound and outbound calls in a professional manner
• Address customer queries, complaints, and requests promptly
• Provide accurate information about products/services
• Maintain detailed records of customer interactions
• Follow communication scripts and company guidelines
• Escalate complex issues to the concerned department
• Ensure customer satisfaction and build long-term relationships
• Rotational shifts (Day/Night)
• To handle both inbound & outbound calls
• To educate the people calling about the facilities offered by the Home Healthcare
• To transfer the incoming calls to the correct extension
• Proper diversion or handling of calls in case the person is not available
• Customer Feedback Entry in complaint Tracker
• VIP list Updating
• Responsible for calls on IVR
• Coordination for patient requirement
• Responsible for Daily census
• Responsible for her call conversion
• Responsible for daily handover report to HOD

Kenntnisse

Healthcare experience

Voice process

Inbound & Outbound calls

Jobbeschreibung

• Handle inbound and outbound calls in a professional manner
• Address customer queries, complaints, and requests promptly
• Provide accurate information about products/services
• Maintain detailed records of customer interactions
• Follow communication scripts and company guidelines
• Escalate complex issues to the concerned department
• Ensure customer satisfaction and build long-term relationships
• Rotational shifts (Day/Night)
• To handle both inbound & outbound calls
• To educate the people calling about the facilities offered by the Home Healthcare
• To transfer the incoming calls to the correct extension.
• Proper diversion or handling of calls in case the person is not available.
• Customer Feedback Entry in complaint Tracker.
• VIP list Updating
• Responsible for calls on IVR
• Coordination for patient requirement
• Responsible for Daily census
• Responsible for her call conversion
• Responsible for daily handover report to HOD

Candidate must have experience in Healthcare Industry and Candidate must have experience in voice process

Contact Information

PHONE

[phone], [phone]

EMAIL ADDRESS

[e-mail]

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