Walk-in | Customer Care Executive

Vindhya E Infomedia; Bengaluru; Presencial; INR 240 000 - 400 000; Tempo integral

Resumo da oferta

Vindhya E Infomedia in Bengaluru is seeking a healthcare customer support professional to handle calls, emails, and chats, providing accurate information on facilities and treatments. You will assist patients in scheduling doctor appointments and hotel stays for outstation patients, while maintaining CRM records. Escalation to seniors occurs when needed.

The role focuses on delivering empathetic, informed assistance to patients and ensuring smooth coordination of healthcare services.

Qualificações

• Handle customer calls, emails, and chats to resolve queries related to healthcare services.
• Provide information on hospital facilities, treatments, and procedures to patients.
• Assist customers in scheduling appointments with doctors and booking hotel stays for outstation patients.
• Maintain records of patient interactions using CRM software.
• Escalate complex issues to senior team members when necessary.

Responsabilidades

• Handle customer calls, emails, and chats to resolve queries related to healthcare services.
• Provide information on hospital facilities, treatments, and procedures.
• Assist customers in scheduling appointments with doctors and booking hotel stays for outstation patients.
• Maintain records of patient interactions using CRM software.
• Escalate complex issues to senior team members when necessary.

Conhecimentos

Customer service

Ferramentas

CRM software

Descrição da oferta de emprego

Roles and Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns related to healthcare services.
  
• Provide accurate information on hospital facilities, treatments, and procedures to patients.
  
• Assist customers in scheduling appointments with doctors and booking hotel stays for outstation patients.
  
• Maintain records of patient interactions using CRM software.
  
• Escalate complex issues to senior team members when necessary.