Hiring Employee Care Executive (US Staffing) !

Select Source International; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Select Source International in Gurgaon is seeking an Employee Care Executive (US Staffing) to support HR operations and assist employees with queries, benefits, payroll, attendance, and leave. This role is onsite, night shift, with cab services provided on both sides.

The ideal candidate has 6 months to 2 years of relevant experience, strong communication, confidentiality, and the ability to coordinate with multiple internal teams to resolve issues promptly.

Qualifications

• Excellent communication and interpersonal skills, with the ability to effectively communicate with employees and address their questions, concerns, and requests.
• Strong attention to detail, with the ability to review employee records, identify discrepancies, and coordinate with the appropriate teams for resolution.
• Good understanding of U.S. employment practices, company policies, employee benefits, leave policies, and general HR processes

Responsibilities

• Serve as primary contact for employees on HR questions, benefits, payroll, attendance, and leave.
• Resolve employee queries by coordinating with Payroll, Benefits, HR, Delivery, and Management.
• Monitor attendance and timesheets, coordinating to resolve discrepancies.
• Assist with benefits enrollment, changes, eligibility, and termination.
• Coordinate extensions, changes in assignment, pay-rate updates, and other employment-related changes with internal teams.
• Maintain accurate employee records and documentation in internal systems.
• Conduct regular employee touchpoints to understand concerns, improve engagement, and address issues.
• Assist with separations, including resignation documentation, final payroll coordination, benefits termination, and equipment return.
• Work closely with Delivery, Payroll, Benefits, Onboarding, and HR teams to ensure timely resolution of employee-related issues.

Skills

Communication skills

Attention to detail

US employment practices

HR processes

Multitasking

Confidentiality

Problem-solving

Team coordination

Job description

Select Source International is looking to hire Employee Care Executive (US Staffing).

Experience: 6months to 2 years (only relevant exp will be considered)

Location: Gurgaon (fully onsite)

Shift: Night (both sides cabs are provided)

Key Skills & Requirements

• Excellent communication and interpersonal skills, with the ability to effectively communicate with employees and address their questions, concerns, and requests.
• Strong attention to detail, with the ability to review employee records, identify discrepancies, and coordinate with the appropriate teams for resolution.
• Good understanding of U.S. employment practices, company policies, employee benefits, leave policies, and general HR processes.
• Ability to manage multiple employee requests, cases, and HR activities while meeting deadlines.
• Strong follow-up and organizational skills to ensure employee concerns and requests are addressed accurately and on time.
• Ability to maintain confidentiality when handling employee information and sensitive HR matters.
• Strong problem-solving skills with the ability to work independently and **escalate** complex employee-related issues when required.
• Ability to work effectively in a fast-paced environment and coordinate with multiple internal teams.

Key Responsibilities

• Serve as a primary point of contact for employees regarding HR-related questions, concerns, policies, benefits, payroll, attendance, leave, and other employment-related matters.
• Handle and resolve employee queries and concerns by coordinating with the appropriate internal teams, including Payroll, Benefits, HR, Delivery, and Management.
• Monitor employee attendance, timesheets, leave requests, and other employment-related activities and coordinate with employees and internal teams to resolve discrepancies.
• Support employees with benefits-related questions, including enrollment, changes, eligibility, and termination of benefits, as applicable.
• Coordinate employee extensions, changes in assignment, pay-rate updates, and other employment-related changes with the relevant internal teams.
• Maintain accurate employee records and ensure required documentation is completed and updated in the internal systems.
• Conduct regular employee touchpoints to understand employee concerns, improve engagement, and identify potential issues requiring attention.
• Assist with employee separations, including resignation documentation, final payroll coordination, benefits termination, and equipment return, as applicable.
• Work closely with the Delivery, Payroll, Benefits, Onboarding, and HR teams to ensure timely resolution of employee-related issues and provide a smooth employee experience.
• Maintain confidentiality and handle employee information and sensitive matters professionally and in accordance with company policies.