Customer Support Executive

Revergon Solutions; Navi Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Revergon Solutions in Navi Mumbai is seeking an Executive Customer Service Excellence to manage inquiries and orders from initial contact through delivery, coordinating closely with production, logistics, and quality teams to ensure timely fulfilment.

You will maintain accurate customer records, generate service KPI reports, and build strong relationships with key accounts while guiding demos and resolving queries.

Qualifications

• Bachelor's degree in business or related field with 2–3 years of customer service experience, preferably in manufacturing or B2B.
• Strong communication and problem‑solving abilities, proficiency with CRM systems and MS Office.
• Ability to understand technical product specifications.
• Experience coordinating across multiple departments and working in fast-paced environments.

Responsibilities

• Manage customer inquiries and orders from initial contact through delivery.
• Coordinate with production, logistics, and quality teams to ensure timely fulfilment.
• Process orders, track shipments, resolve delivery issues, and manage quality concerns/returns.
• Maintain accurate customer records; prepare regular service metrics reports and identify improvement opportunities.
• Build strong relationships with key accounts and provide technical product information.
• Generate leads and set up initial client conversations.
• Coordinate demos and resolve customer queries and service requests.

Skills

Customer-first attitude

Excellent communication

Problem solving

Understanding technical specs

Cross‑department coordination

Fast-paced environment

Lead generation & demos

Education

Bachelor's degree in business or related field

Tools

CRM systems

MS Office

Job description

Job Description

Executive Customer Service Excellence

Responsibilities:

• Manage customer inquiries and orders from initial contact through delivery
• Coordinating closely with production, logistics, and quality teams to ensure timely fulfilment.
• Processing orders, tracking shipments, resolving delivery issues, and managing any product quality concerns or returns.
• Maintain accurate customer records, prepare regular reports on service metrics, and identify opportunities to improve customer satisfaction.
• Building strong relationships with key accounts and providing technical product information.
• Generate leads and set up initial client conversations
• Co-ordinate for demos and customer query resolutions and service requests

What you need to have:

• Customer First Attitude
• A bachelor's degree in business or related field with 2-3 years of customer service experience, preferably in manufacturing or B2B environments.
• Have strong communication and problem-solving abilities, proficiency with CRM systems and MS Office
• Ability to understand technical product specifications.
• Experience coordinating across multiple departments and working in fast-paced environments is important.

Work Location

Khairane-MIDC, Navi Mumbai

Timings

9am to 6 pm | Weekly off on Sunday | 2 Saturdays off every month | 12 paid holidays a year