Hindi Voice Process-Customer support /Tech Mahindra

Spino Technologies; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Spino Technologies in Hyderabad is seeking an Associate Customer Support Voice-Hindi to handle bilingual customer interactions. The role focuses on English and Hindi communication with high clarity, delivering solutions and maintaining customer satisfaction.

The position is permanent, with 5-day workweeks after training and 2 rotational days off. Primary language skills required are English and Hindi; vernacular languages may be preferred.

Qualifications

• Undergraduate/Graduate in any discipline
• Excellent communication skills
• Well-articulated sentences
• Fluent in English and Hindi (primary)

Responsibilities

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours with defined shift times
• Maintain punctuality and follow break schedules

Skills

Strong verbal and written comms

Customer-centric approach

Problem-solving ability

Education

Undergraduate/Graduate in any discipline

Job description

Role & responsibilities

Job Title: Associate Customer Support Voice-Hindi

Location: Hyderabad

Language Proficiency:

• Mandatory: English & Hindi (90% volume)
• Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)
• SVAR 48 and Above

Qualifications & Applicant Specifications:

• Undergraduate/Graduate in any discipline
• Excellent Communication Skills:
• Well-articulated sentences
• Strong comprehension, expression, tone & pronunciation
• Speech clarity, perfect diction, and fluency
• Verbal: English & Hindi (primary)

Preferred candidate profile

Key Responsibilities:

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours:
• Total: 10:00 hrs
• Production: 9:00 hrs
• Maintain punctuality and follow break schedules

Shift Timings:

• Male employees: 24/7 rotational shifts
• Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication
• Customer-centric approach with problem-solving ability

Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.