Customer Care Executive

Ravin Software Solutions; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Ravin Software Solutions in Hyderabad is hiring for an Associate Customer Support Voice role. Freshers and candidates with 6 months to 1 year of experience are welcome. English and Hindi proficiency is mandatory, with additional vernacular languages as a plus.

Role involves handling inbound and outbound calls, adhering to login and production hours (total 10:00 hrs; production 9:00 hrs). Male employees: 24/7 rotational shifts; female employees: rotational day shifts.

Qualifications

• Undergraduate/Graduate in any discipline.
• Excellent Communication Skills.
• Well-articulated sentences.
• Strong comprehension, expression, tone & pronunciation.
• Speech clarity, perfect diction, and fluency.
• Verbal: English & Hindi (primary)

Responsibilities

• Handle inbound and outbound calls professionally with strong communication skills.
• Adhere to login and production hours: Total: 10:00 hrs; Production: 9:00 hrs.
• Maintain punctuality and follow break schedules.
• Shift Timings: Male employees: 24/7 rotational shifts.
• Shift Timings: Female employees: Rotational day shifts.
• Stay updated with process knowledge and daily updates.

Skills

Verbal & written communication

Customer-centric approach

English & Hindi proficiency

Education

Undergraduate/Graduate in any discipline

Job description

We are Hiring for (Voice)

Job Title: Associate Customer Support Voice

Location: Hyderabad

Experience : Freshers and 6months - 1 year can apply

• Mandatory: English & Hindi (90% volume)

• Preferred: Vernacular languages (Kannada, Tamil, Malayalam) (10% volume)

• SVAR 48 and Above

Qualifications & Applicant Specifications:

• Undergraduate/Graduate in any discipline

• Excellent Communication Skills:

• Well-articulated sentences

• Strong comprehension, expression, tone & pronunciation

• Speech clarity, perfect diction, and fluency

• Verbal: English & Hindi (primary)

Key Responsibilities:

• Handle inbound and outbound calls professionally with strong communication skills

• Adhere to login and production hours:

• Total: 10:00 hrs

• Production: 9:00 hrs

• Maintain punctuality and follow break schedules

• Shift Timings:

• Male employees: 24/7 rotational shifts

• Female employees: Rotational day shifts

• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication

• Customer-centric approach with problem-solving ability

Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.