Helpdesk Support Professional

Bahwan Cybertek Group; Mumbai; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Bahwan Cybertek Group in Mumbai invites a technically adept support professional to assist users and resolve software and hardware issues promptly and calmly.

You will respond to queries via phone, email or in person, run diagnostics, isolate problems and implement solutions, and contribute to training and documentation. The role emphasizes clear communication, end-user handling and escalation when required.

Formación

• Technical support experience troubleshooting computer systems, hardware, and software.
• Experience in user support and issue resolution.
• Strong communication and documentation skills.

Responsabilidades

• Provide technical assistance and support related to computer systems, hardware, or software.
• Respond to queries via phone, email, or in person; run diagnostic programs; isolate problems; implement solutions.
• Write training manuals and train users; maintain reports.
• Route problems to next level support.

Conocimientos

Technical support

Troubleshooting

User support

Communication

Educación

MCP/MCSE/HDI ITIL (V2/V3)

Descripción del empleo

• Provide technical assistance and support related to computer systems, hardware, or software.
• Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.
• Write training manuals, train users, maintain reports etc.
• Route problems to next level support.
• Good communication skills, documentation skills, ability to handle end users and situations
  
• Primary skills:
  Technical support experience in troubleshooting computer systems, hardware, and software, including user support and issue resolution
  
• Secondary skills:
  Strong communication, documentation skills, end-user handling, training, and escalation management

• MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3
  

• Provide technical assistance and support related to computer systems, hardware, or software.
• Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.
• Write training manuals, train users, maintain reports etc.
• Route problems to next level support.
• Good communication skills, documentation skills, ability to handle end users and situations