IT Desk Support Engineer

ISKCON Bangalore✔; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

ISKCON Bangalore seeks an IT Desk Support professional in Bengaluru to be the first point of contact for users facing technical issues, providing remote or on-site assistance and routine system maintenance. The role requires strong knowledge of Windows systems and domain networks, familiarity with firewalls and security appliances, and hands-on experience with IT support tickets and team coordination.

Join a mission-driven team delivering reliable technology support to staff and volunteers while

Qualifications

• Knowledge of Windows operating systems and domain networks.
• Understanding of firewalls and security appliances.
• Hands-on experience with IT support tickets and coordinating teams.

Responsibilities

• Answer incoming requests via phone, email, chat, or in-person visits.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Log, track, and update support requests in a ticketing system.
• Perform password resets, unlock user accounts, and set up new hire profiles.
• Route complex or unresolved issues to higher-level engineering teams.

Skills

Windows systems

Domain networks

Firewalls

Security appliances

IT support tickets

Team management

Job description

An IT Desk Support professional acts as the primary contact point for users experiencing technical problems, offering remote or on‑site troubleshooting and system maintenance.

Key Responsibilities

• User Assistance: Answer incoming requests via phone, email, chat, or in‑person visits.
• Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues.
• Ticket Management: Log, track, and update support requests in a ticketing system.
• Account Administration: Perform password resets, unlock user accounts, and set up new hire profiles.
• Escalation: Route complex or unresolved issues to higher‑level engineering teams.

Required Experience and Skills

• Good knowledge on Windows systems & domain networks.
• Having an understanding of firewalls & security appliances.
• Hands‑on knowledge on handling IT support tickets and managing teams.