Helpdesk Associate

NTT DATA, Inc.; Uttar Pradesh; On-site; INR 300,000 - 580,000; Full time

Job summary

NTT DATA, Inc. in India is seeking an IT Helpdesk Analyst to provide Windows and Mac troubleshooting, device setup, and user support across client sites. You will handle SCCM/Amazon Workspaces and basic Active Directory tasks, with a focus on timely issue resolution and customer satisfaction.

The role includes rotating shifts and requires basic hardware knowledge, networking, and MS Office familiarity to support desktop, notebook, printers, and peripherals at customer locations.

Qualifications

• Graduate with relevant technical support experience.
• Strong troubleshooting skills across Windows 10/8 and hardware.
• Knowledge of Internet Explorer, Networking, Messaging, and MS Office.

Responsibilities

• Provide desktop and peripheral support with Windows/MAC troubleshooting.
• Act as liaison between customers and internal teams to resolve issues quickly.
• Participate in rotating shifts to sustain service continuity.
• Review and troubleshoot desktops, notebooks, and printers.
• Handle device collection, retrieval and replacement.
• Install and optimize desktop configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services as needed.
• Advise customers on preventive maintenance and configurations.
• Instruct customers on operation and maintenance of systems.

Skills

Windows Troubleshooting

MAC Troubleshooting

MDM

Autopilot

SCCM

Amazon Workspaces

Citrix

Active Directory (basic)

Outlook Troubleshooting

Printer Troubleshooting

Monitor & Docking troubleshooting

Networking

Education

Graduate

Tools

Citrix

Autopilot

Amazon Workspaces

SCCM

Active Directory

Job description

Role & responsibilities

Preferred candidate profile

Responsibilities

1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3. Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
4. Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
5. Device collection, reterival, replacement.
6. Installs, maintains and optimizes desktop /notebook configurations at customer sites.
7. Diagnoses and resolves product performance problems.
8. Performs maintenance and repair services.
9. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
10. Instructs customers in the operation and maintenance of the system.

Perks and benefits