Helpdesk Senior Associate-IT Support

NTT DATA, Inc.; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Senior Associate‑IT Support based in Bengaluru, Karnataka. This role involves providing exceptional IT Service Desk support and guidance to end-users, addressing various IT issues, and onboarding activities.

The ideal candidate possesses strong troubleshooting skills, exceptional communication abilities, and is comfortable working within a diverse global team. Applicants should be prepared for 24/7 shifts and in-office work. Join NTT DATA for a collaborative work environment promoting growth and development.

Qualifications

• 24/7 rotational shifts, week offs, and work-from-office mandatory.
• Ability to work independently within a diverse global team.
• Comfortable working with various stakeholders.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Record, update, and elevate support issues promptly.
• Support all IT onboarding activities for end-users.
• Collaborate with internal IT teams on system testing and maintenance.
• Identify and evaluate new IT business tools.
• Suggest and implement process and technology improvements.

Skills

Excellent English written and verbal communication skills

Exceptional customer service skills

Strong troubleshooting skills

IT software and hardware troubleshooting knowledge

Job description

Helpdesk Senior Associate‑IT Support

Bangalore, Karnataka, India

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end‑users for various IT devices, applications, or processes.
• Record, update, and promptly elevate support issues to the next level.
• Support all IT onboarding activities for end‑users.
• Collaborate with internal IT teams on system testing, integration, and maintenance.
• Identify new IT business tools to support business users and internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willingness to learn and grow in other IT business areas.

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts, week offs, and work‑from‑office mandatory.
• Strong troubleshooting skills for bug‑finding and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).
• Comfortable working with various stakeholders.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.