Helpdesk Associate - troubleshooting

NTT DATA BUSINESS SOLUTIONS; Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Coimbatore is seeking a Helpdesk Associate to provide L1 technical support via phone and email. The role involves quick recognition, troubleshooting, and coordinating with internal teams to resolve online system problems efficiently.

The ideal candidate will have a graduate degree with at least 6 months in technical support, fluent English, and solid knowledge of Windows OS, MS Office, and basic networking; rotational shifts are required to cover business hours.

Qualifications

• Graduate with at least 6 months in a technical support role.
• Strong English writing and comprehension with customer handling.
• Knowledge of Windows OS, PC hardware, MS Office, and basic networking.

Responsibilities

• Provide L1 technical guidance to identify, prioritize, and resolve problems by phone or email.
• Recognize, research, isolate, resolve, and follow up on reported issues.
• Act as liaison between customer and internal departments to ensure timely resolution.

Skills

English fluency

Customer handling

Troubleshooting

Phone & email support

Education

Graduate

Tools

Windows 10

Windows 8

MS Office

Internet Explorer

Networking basics

Job description

Job Summary

We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Coimbatore.

Responsibilities

• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
• Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Requirements

• Shift: Rotational shift.
• Qualification: Graduate with minimum 6 months+ experience in a technical support role.
• Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skill.