Helpdesk Associate - ITIL

NTT DATA BUSINESS SOLUTIONS; Coimbatore District; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Coimbatore, Tamil Nadu, is seeking a Helpdesk Associate - ITIL to provide first-line IT support for end-users, covering devices, apps, and processes. You will log, update, and escalate issues, support onboarding, and collaborate with global IT teams to maintain systems.

The role requires excellent English, customer service, strong troubleshooting, and the ability to work in a 24/7 shift pattern with work-from-office.

Qualifications

• Excellent written and verbal English communication.
• Exceptional customer service skills.
• Great team player with collaborative mindset.
• Willing to learn and grow in other IT areas.
• Strong troubleshooting skills, bug-finding and resolution.
• Ability to work independently within a diverse global team.
• IT software/hardware knowledge for Win10, macOS, iOS, Android, Google Suite and Microsoft Environment.

Responsibilities

• Provide exceptional IT Service Desk support and guidance to end-users for various IT devices, applications, or processes.
• Record, update, and escalate support issues promptly.
• Support onboarding activities for end-users.
• Collaborate with internal IT teams on testing, integration, and maintenance.
• Explore new IT tools to support business users and the IT team.
• Suggest and implement process and technology improvements.
• Willing to learn and grow in other IT areas.

Skills

English fluency

Customer service

Team player

Troubleshooting

Independent worker

IT devices

Shift flexibility

Stakeholder collaboration

Tools

Windows 10

macOS

iOS

Android

Google Workspace

Microsoft 365

Job description

Job Summary

We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nadu, India (IN).

In these roles, you will be responsible for:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)