Helpdesk Associate - troubleshooting

NTT DATA, Inc.; Coimbatore District; On-site; INR 300,000 - 450,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Associate in Coimbatore, Tamil Nadu to provide L1.5 technical guidance and support in a 24x7 environment. The ideal candidate will have a technical degree and good communication skills, with at least 1 year of international calling experience.

This position requires strong troubleshooting knowledge in MS Windows, PC Hardware, and familiarity with ITIL best practices. Candidates should be willing to work in rotational shifts.

Qualifications

• Graduate with a technical degree preferred.
• Minimum 1 year of international calling experience.
• Comfortable to work in rotational shifts.

Responsibilities

• Provide technical guidance in problem resolution via Phone, Email & Chat.
• Participate in a supportive role between customers & departments.
• Recognition, research, isolation, resolution & follow-up of issues.

Skills

Good communication skills

Customer handling skills

Troubleshooting knowledge of MS Windows

Knowledge of ITIL best practices

Education

B.Tech/B.E or any other technical degree

Tools

MS Office

PC Hardware

Internet Explorer

Job description

Helpdesk Associate – Troubleshooting

Location: Coimbatore, Tamil Nādu (IN-TN), India (IN).

Qualifications

• Helpdesk Sr. Associate at Grade-5 position in Service Desk
• Must be a Graduate. B.Tech/B.E or any other technical degree preferred
• Good communication skills with minimum 1 year of international calling experience
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window
• Provide L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Activities include recognition, research, isolation, resolution & follow up steps.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Segment

Help Desk, Information Technology, Consulting, Technical Support, Technology