Helpdesk Associate - Technical Troubleshooting

NTT DATA, Inc.; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

NTT DATA, Inc. is looking for a Helpdesk Associate - Technical Troubleshooting in Noida, Uttar Pradesh. The role involves providing technical support for Windows and MAC systems, troubleshooting various IT issues and ensuring customer satisfaction.

Ideal candidates will possess excellent communication skills and be graduates with relevant experience in technical support. The position requires working in rotational shifts within an office environment.

Qualifications

• Fluent in English with excellent writing and comprehension skills.
• Experience in technical support roles with knowledge of various software and systems.

Responsibilities

• Perform troubleshooting for Windows and MAC systems.
• Act as a liaison to resolve online system problems.
• Handle customer inquiries and issues timely.

Skills

Windows Troubleshooting

MAC Troubleshooting

Networking

Active Directory

Printer Troubleshooting

MS Office

Customer Handling Skills

Education

Graduate with relevant experience

Job description

Helpdesk Associate - Technical Troubleshooting

Location: Noida, UP, IN

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citrix, Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on‑line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift.
• Qualification: Graduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications, etc.
• Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
• Work from Office Profile, 24x7 rotational shift.

Job Segment

Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Technology

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.