Helpdesk Associate-IT Support

NTT DATA, Inc.; Dadri; On-site; INR 350,000 - 500,000; Full time

Job summary

NTT DATA in Noida, Uttar Pradesh seeks a Helpdesk Associate-IT Support to deliver frontline IT service desk support for devices, apps, and processes. You will record, update, and escalate issues, assist with onboarding, and work with internal teams on testing and maintenance.

Strong English, superb customer service, and teamwork are essential. The role requires 24/7 rotational shifts and on-site work; you will help discover new tools and drive improvements across IT operations.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player with a collaborative mindset.
• Willing to work 24/7 rotational shifts and on-site.
• Strong troubleshooting, bug-finding, and resolution abilities.
• Ability to work independently in a diverse global team.
• IT software and hardware troubleshooting knowledge across common platforms.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Skills

English fluency

Customer service

Team player

Troubleshooting

Independent worker

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Office

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Office

Job description

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General Duties and Responsibilities:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

We are currently seeking a Helpdesk Associate-IT Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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