Helpdesk Associate-IT Support

NTT DATA North America; Dadri; On-site; INR 230,000 - 360,000; Full time

Job summary

NTT DATA seeks a Helpdesk Associate-IT Support in Noida, Uttar Pradesh, India. The role involves delivering exemplary IT service desk support, onboarding end-users, and collaborating with global IT teams to test, integrate and maintain systems.

The candidate should excel in English communication, customer service, and problem solving, with the ability to work in a 24/7 shift environment and in-office setting. A proactive learner will thrive in this role.

Qualifications

• Excellent English written and verbal communication skills (strong command of professional communication).
• Exceptional customer service skills with a focus on end-user satisfaction.
• Great team player capable of working collaboratively in a global environment.
• 24/7 rotational shifts and week offs; work from office mandatory.
• Excellent communication, comfortable coordinating with multiple stakeholders.
• Strong troubleshooting skills, bug-finding and issue resolution capabilities.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge: Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment.

Responsibilities

• Provide IT Service Desk support and training to end-users for devices, apps, or processes.
• Record, update, and escalate issues promptly to the next level.
• Support IT onboarding activities for end-users.
• Collaborate with internal IT teams on testing, integration and maintenance.
• Engage in discovering and evaluating new IT tools to support users and IT team.
• Suggest and implement process improvements and technology enhancements.
• Willing to learn and grow in other IT business areas.

Skills

Communication

Customer service

Teamwork

Problem solving

Independent work

Stakeholder communication

English proficiency

Tools

Win 10

macOS

iOS

Android

Google Suite

Microsoft Office

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Associate-IT Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.