Helpdesk Analyst - Full Time

NTT DATA North America; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

NTT DATA North America is seeking a Helpdesk Analyst - Full Time to join our team in Noida, Uttar Pradesh, India. The role involves providing exemplary IT Service Desk support, guidance, and training to end-users, while also engaging in system testing and process improvements.

The ideal candidate will possess strong troubleshooting skills and the ability to work effectively within a diverse global team. This position requires 24/7 rotational shifts and work from the office is mandatory.

Qualifications

• Ability to work independently within a diverse global team.
• Great team player.
• Willing to learn and grow in other IT business areas.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Record, update, and escalate support issues promptly.
• Support all IT onboarding activities for end-users.

Skills

Excellent English written and verbal communication skills

Exceptional customer service skills

Strong troubleshooting skills

IT software and hardware troubleshooting knowledge

Job description

Req ID: 370090

NTT DATA is seeking a Helpdesk Analyst - Full Time to join our team in Noida, Uttar Pradesh, India.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and Escalate support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and internal IT Team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs, work from office mandatory.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.