Helpdesk Senior Associate-ITSM

NTT DATA, Inc.; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Senior Associate – ITSM to provide exceptional support to end-users for various IT devices and applications. The role involves recording and escalating issues promptly while supporting IT onboarding activities.

The ideal candidate has excellent communication skills and strong troubleshooting abilities. Experience with Windows, macOS, iOS, Android, and major IT software is required. Work-from-office is mandatory.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service and troubleshooting skills.
• Ability to work independently and in a diverse global team.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Record, update, and escalate support issues promptly.
• Support IT onboarding activities for end-users.

Skills

Excellent English written and verbal communication skills

Exceptional customer service skills

Strong troubleshooting skills

IT software and hardware troubleshooting knowledge

Tools

Google Suite

Microsoft Environment

Windows 10

macOS

iOS

Android

Job description

Location: Noida, Uttar Pradesh (IN-UP), India (IN).

We are currently seeking a Helpdesk Senior Associate – ITSM to join our team.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalation support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs with work‑from‑office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug‑finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

Job Segment

Help Desk, Information Technology, Cloud, Testing, Consulting, Technology

Equal Employment Opportunity Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.