Helpdesk Senior Associate - L1 Technical Support

NTT DATA North America; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

NTT DATA seeks a Helpdesk Senior Associate - L1 Technical Support to join the team in Noida, Uttar Pradesh, India. You will provide frontline guidance for Windows, browser, MS Office, and network issues, handling calls, emails and chats with strong written communication.

The role requires Graduate qualifications, 18+ months of international calling experience, and a readiness to work in rotational 24x7 shifts. You will liaise with customers and internal teams to ensure timely resolutions.

Qualifications

• Graduate with good communication and writing skills
• 18+ months of international calling experience is preferred
• Willingness to work in rotational shifts with 24x7 support window
• Good comprehension and customer handling skills

Responsibilities

• Provide L1 technical guidance via Phone, Email & Chat
• Identify, prioritize and resolve reported problems
• Act as liaison between customers and client infrastructure teams
• Troubleshoot Windows, PC hardware, browsers and MS Office

Skills

English fluency

Windows troubleshooting

PC hardware

Edge/Chrome basics

MS Office

Customer handling

Phone/Chat support

Education

Graduate degree

Tools

MS Office

Networking basics

Job description

Job Description

Req ID: 374190

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Knowledge of troubleshooting Windows 11, ios Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills.

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Browser , MS Office & COTS applications etc.

Basic Qualifications

• Helpdesk Associate at Grade-5position in Service Desk
• Must be a Graduate
• Good communication skills with 18+ months of international calling experience
• Good comprehension & writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.