Helpdesk Associate-ITSM

NTT DATA North America; Bengaluru Urban; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA North America is seeking a Helpdesk Associate at Grade-4 in Service Desk to handle L1 support via phone, email and chat. The role requires a graduate with 1+ year of international calling experience and strong English/Polish communication.

You will work in rotational shifts and provide independent, policy-abiding customer care. Responsibilities include guiding users through troubleshooting on Windows, PC hardware, Internet Explorer and MS Office, while acting as liaison between

Qualifications

• Graduate with good communication skills and 1+ year international calling experience.
• Ability to work independently and adhere to organizational policies.
• Excellent customer handling skills with willingness to work in rotational shifts.
• Strong English and Polish language communicationskills.

Responsibilities

• Provide L1 technical guidance through phone, email and chat.
• Act as liaison between customers and client infrastructure departments.
• Troubleshoot MS Windows, PC hardware, Internet Explorer and MS Office.

Skills

Communication skills

Verbal communication

Reading & writing

Customer service

Independent worker

Rotational shifts

English and Polish

Education

Graduate degree

Job description

Req ID: 373834

Requirements

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 1+ Years of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

Job Description

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

EEO Statement

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.