Helpdesk Senior Associate-ITSM

NTT DATA, Inc.; India; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA, Inc. in Noida, Uttar Pradesh, India is seeking a Helpdesk Senior Associate-ITSM to join our team onsite. The role requires 3-5 years of experience, a graduate qualification, strong communication, and the ability to handle customers via phone, email and chat.

You will work in rotational shifts with a 24x7 support window. You will provide L1 guidance and collaborate with internal teams, using ServiceNow, Active Directory, Virtual Machines, drive encryption tools, VPNs, and Microsoft

Qualifications

• Graduate with IT basics and strong communication.
• Experience handling customer interactions via phone, email and chat.
• Willingness to work in rotational 24x7 shifts.

Responsibilities

• Provide L1 technical guidance for reported problems via phone, email and chat.
• Act as liaison between customers and internal teams.
• Support in a 24x7, office-based environment with rotating shifts.

Skills

Effective communication

Customer handling

Independent work

L1 troubleshooting

Team collaboration

Education

Graduate

Tools

ServiceNow

Active Directory

Virtual Machines

Drive Encryption Tools

VPN Tools

Microsoft Intune

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Requirements

• Must be a Graduate.
• Good communication skills with international calling experience
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window
• Mandate work from office.
• 3-5 Years of Experience
• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team.
• Hands on experience of SD CRM Tools such as ServiceNow.
• Good understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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