Helpdesk Associate-ITSM

NTT DATA, Inc.; Bengaluru; On-site; INR 240,000 - 320,000; Full time

Job summary

NTT DATA seeks a Helpdesk Associate-ITSM in Bengaluru, Karnataka, India. The role involves providing first-line support via phone, email, and chat, with a focus on customer handling and adherence to policy. Candidates should have at least 1 year of international calling experience and be comfortable with rotational shifts.

The successful applicant will assist in troubleshooting issues related to MS Windows, PC hardware, MS Office, and COTS apps, while guiding users in a professional manner.

Qualifications

• Graduate with good communication skills.
• 1+ years of international calling experience.
• Ability to work independently.
• Adhere to organizational policies and procedures.
• Excellent customer handling skills.
• Comfortable with rotational shifts.
• Strong communication in English and Polish.
• Provide L1 technical guidance via Phone, Email & Chat.
• Liaison between customers & departments within Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer and MS Office.

Responsibilities

• Provide L1 technical guidance for identification, prioritization & resolution of reported problems via Phone, Email & Chat.
• Act as liaison between customers and internal departments within the Client Infrastructure.
• Assist customers with requests and troubleshoot common IT issues.

Skills

Helpdesk

Customer handling

Communication skills

Shift work

Education

Graduate

Tools

MS Windows

PC Hardware

MS Office

Internet Explorer

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 1+ Years of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.