Helpdesk Associate-L1 Technical

NTT DATA, Inc.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA is hiring a Helpdesk Associate at Grade-4 in the Service Desk in Bengaluru. The role requires a graduate with 1+ years' international calling experience and strong communication skills in English and Polish.

The candidate should be able to work independently, follow policy, and handle customers with care across phone, email and chat channels. Rotational shifts are expected.

Qualifications

• Must be a Graduate.
• 1+ years of international calling experience.
• Good communication skills and ability to work independently.
• Adhere to organizational policies and procedures.
• Excellent customer handling skills.
• Rotational shift availability.
• Strong reading, writing and verbal English and Polish skills.
• Provide L1 technical guidance via phone, email and chat.
• Liaise between customers and client infrastructure teams.
• Good troubleshooting knowledge of Windows, hardware and common apps.

Responsibilities

• Provide L1 technical guidance in activities identifying, prioritizing and resolving reported problems via phone, email and chat.
• Act as a liaison between customers and internal departments within the client infrastructure.
• Assist customers and resolve issues with MS Windows, PC hardware, MS Office and related tools.

Skills

Customer handling

Independent work

Communication

Troubleshooting

English

Polish

L1 support

Education

Bachelor's degree

Tools

MS Windows

MS Office

PC Hardware

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Requirements:

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 1+ Years of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .