Helpdesk Associate-ITSM

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru invites an ITSM Helpdesk Associate to join our team. This role focuses on L1 support, incident identification and initial resolution, and excellent customer service.

Candidates should have a graduate degree, 1+ year international calling experience, and willingness to rotate shifts. Strong English and Polish communication is essential to assist global clients.

Qualifications

• Graduate degree required.
• 1+ year of international calling experience.
• Fluent in English; Polish language skills beneficial.
• Willingness to work in rotational shifts.

Responsibilities

• Provide L1 technical guidance in identification, prioritization and resolution of reported problems through Phone, Email, Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

Skills

Verbal communication

Written communication

Independent worker

Rotational shift adaptability

Education

Graduate degree

Tools

MS Windows

PC Hardware

MS Office

Job description

Job Summary

We are currently seeking a Helpdesk Associate-ITSM to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Requirements

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 1+ Years of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

Responsibilities

• Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.