Helpdesk Associate - ITIL

NTT DATA North America; Bengaluru Urban; On-site; INR 400,000 - 600,000; Full time

Job summary

NTT DATA North America is seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnataka. In this role, you will provide exceptional IT Service Desk support and training to end-users while managing support issues and engaging in onboarding activities. Strong troubleshooting abilities and excellent communication skills are essential.

The position requires working in 24/7 rotational shifts in an office environment, making it ideal for team players eager to grow within IT business areas. Join us and be part of a diverse global team.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Strong troubleshooting skills and bug-finding abilities.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Record, update, and escalate support issues promptly.
• Support IT onboarding activities for end-users.
• Work with IT teams on system testing and maintenance.

Skills

English communication

Customer service

Team player

Troubleshooting skills

Tools

Win 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

Req ID: 375191

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnataka, India. In these roles, you will be responsible for:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas.

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player.
• 24/7 rotational shifts and week offs and Work from Office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.