Desktop Support Engineer

Team Computers; Navi Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Team Computers is looking for a Technical Support Specialist in Navi Mumbai. The role includes providing technical helpdesk support, managing user queries related to Active Directory, and resolving issues through ITSM tools.

The ideal candidate should possess strong troubleshooting skills, familiarity with Windows and networking, and hands-on experience with O365. Good communication and analytical abilities are essential for delivering high-quality customer support.

Qualifications

• Strong troubleshooting and analytical skills are essential.
• Good communication and interpersonal abilities are a must.
• Basic knowledge of networking and Windows environment is required.
• Hands-on experience with Active Directory, O365, and ticketing tools is preferred.

Responsibilities

• Provide technical helpdesk support by troubleshooting hardware and software issues.
• Manage and resolve user queries related to Active Directory.
• Configure and support email applications and Microsoft O365.
• Handle incidents through ITSM/ticketing tools.
• Support users with knowledge of O365 licensing types and network concepts.

Skills

Troubleshooting

Analytical skills

Communication

Interpersonal abilities

Basic networking knowledge

Hands-on experience with Active Directory

Experience with O365

Familiarity with ticketing tools

Job description

Role & Responsibilities

Provide technical helpdesk support by troubleshooting hardware, software, and basic networking issues.

Manage and resolve user queries related to Active Directory, including user account management and password resets.

Configure and support email applications and Microsoft O365 environment.

Handle incidents and service requests through ITSM/ticketing tools while ensuring timely resolution and proper escalation.

Manage SLA adherence across priority levels (P1, P2, P3).

Support users with knowledge of O365 licensing types, static IP vs dynamic IP, DNS and DHCP concepts, BitLocker usage, encryption, and BIOS functionality and configurations.

Coordinate with internal teams for issue resolution and escalation management.

Maintain proper incident updates, documentation, and user communication.

Deliver high-quality customer support while maintaining service standards.

Qualifications

• Strong troubleshooting and analytical skills.
• Good communication and interpersonal abilities.
• Basic knowledge of networking and Windows environment.
• Hands‑on experience with Active Directory, O365, and ticketing tools.

Preferred Candidate Profile

Location: Mumbai Belapur