Help Desk Executive

Sofomation Energy; Mumbai, Navi Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Sofomation Energy invites applications for a Helpdesk Executive/Front Office Executive role based in Mumbai. The candidate will manage helpdesk operations, logging, tracking, and closing service requests within defined SLAs, acting as the first point of contact for client queries and complaints.

We value strong communication, interpersonal skills, customer service focus, and the ability to coordinate and multitask across teams in a fast-paced environment. Graduate in any discipline preferred.

Qualifications

• Logging, tracking and closing service requests within defined SLAs
• Act as the first point of contact for client queries, complaints and service requests
• Strong communication and interpersonal skills
• Customer service orientation
• Good coordination and multitasking ability

Responsibilities

• Manage helpdesk operations including logging, tracking, and closing service requests within defined SLAs
• Act as the first point of contact for client queries, complaints, and service requests
• Maintain professional and courteous communication with clients and internal teams
• Coordinate with multiple departments to ensure timely resolution of issues
• Ensure accurate documentation and follow-up on service tickets

Skills

Communication skills

Interpersonal skills

Customer service

Education

Graduate in any discipline

Job description

Position: Helpdesk Executive/ Front Office Executive

Location: Mumbai

JD:

• Graduate in any discipline (preferred)
• 2-4 years of experience in Helpdesk / Front Office / Customer Support roles.
• Manage helpdesk operations including logging, tracking, and closing service requests within defined SLAs
• Act as the first point of contact for client queries, complaints, and service requests
• Strong communication and interpersonal skills
• Customer service orientation
• Good coordination and multitasking ability