Help Desk Engineer(Thane - Manpada)

Team Computers; Thane; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

Team Computers is seeking an IT Help Desk professional for the Mumbai (Thane) area. The role supports incident management, logging, categorization and SLA adherence across IT operations. You will coordinate with multiple teams and verify resolutions with end-users to close incidents efficiently.

Ideal candidates have 2–6 years of experience, a graduate degree, and hands-on MS Office skills, with familiarity in ITIL processes and incident handling in a service-desktop environment.

Qualificações

• Receiving and logging incidents.
• Categorizing and prioritizing incidents.
• Facilitating communication between different teams.
• Monitoring the progress of incident resolution.
• Verifying the resolution of incidents with end-users.
• Ensuring incidents are closed properly.
• Creating and maintaining knowledge articles based on incident resolution.
• Conducting regular reviews of incident management processes.
• Assisting in the development of incident response plans.
• Ensuring compliance with SLAs.
• Deep knowledge of ITIL service management frameworks (ITIL v3 or v4 certification preferred).
• Experience in IT Operations, Service Desk, or Systems Engineering.
• P1, P2, P3, P4 Request handling.
• Incident vs service request distinction.
• Hands-on experience with MS Office.

Responsabilidades

• Receiving and logging incidents.
• Categorizing and prioritizing incidents.
• Facilitating communication between teams.
• Monitoring progress of incident resolution.
• Verifying resolution with end-users.
• Ensuring incidents are closed properly.

Conhecimentos

Incident management

ITIL knowledge

Service desk experience

Cross-team communication

SLA adherence

Incident prioritization

Formação académica

Bachelor's degree / Graduate

Ferramentas

MS Office

Descrição da oferta de emprego

We have excellent opening for the position of IT Help Desk(Thane)

Qualification

Any graduate

Experience

2 to 6 Yrs

Job Location

Mumbai (Thane)

JD as follows

• Receiving and logging incidents.
• Categorizing and prioritizing incidents.
• Facilitating communication between different teams.
• Monitoring the progress of incident resolution.
• Verifying the resolution of incidents with end-users.
• Ensuring incidents are closed properly.
• Creating and maintaining knowledge articles based on incident resolution.
• Conducting regular reviews of incident management processes.
• Assisting in the development of incident response plans.
• Ensuring compliance with Service Level Agreements (SLAs).
• Deep knowledge of ITIL service management frameworks (ITIL v3 or v4 certification preferred
• Experience in IT Operations, Service Desk, or Systems Engineering
• P1, P2,P3,P4 Request.
• Incident VS service request
• Hand on Experience on Msoffice

About Company

Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa.

Founded in 1987 by Ranjan Chopra, an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades.

With a turnover of 3000+ Cr, having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.