Engineer Software IT Sr

Clean Harbors; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

24/7 shift

Job summary

Clean Harbors Inc. in Pune seeks a Senior IT Helpdesk Engineer to provide frontline IT support for employees based in the US and Canada, operating in a 24/7 shift. The role requires 5+ years of experience, strong incident handling and a proactive approach.

You will manage device setup, Windows and O365 issues, VPN connectivity, and ServiceNow ticketing, collaborating with global teams to resolve problems quickly and maintain SLA compliance.

Qualifications

• Bachelor's degree in computer science or related field
• 5+ years of Helpdesk support in a 24/7 model
• Datacenter/NOC experience a plus
• Windows 10 installation and troubleshooting experience
• O365 administration and troubleshooting experience
• Proficiency in Windows and system patch/update
• Experience supporting users remotely using remote admin tools
• Experience with incident management ticketing tools
• Good knowledge of Active Directory for user/access management
• Experience handling escalation from L1 team and team management
• Certifications with Microsoft, Cisco, etc., are a plus
• Excellent communication skills (Speak/Read/Write)
• Strong troubleshooting and analytical skills
• Ability to work independently and with a team

Responsibilities

• Attend users calls to provide technical support to all employees based out IN US and Canada related to IT
• Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware
• Provide daily support to users having issues with computer hardware, software, and applications
• Provide support related to network and VPN connectivity
• Authenticate users and help them unlock and reset their accounts and passwords
• Support users related to O365 issues like Outlook, Teams
• Configure new printers and support users to fix issues
• Configure Apple devices and help users configure apps on phones
• Create ServiceNow tickets and close them with resolution
• Update and close open tickets per defined SLA
• Performs other duties as assigned by management

Skills

L1 Helpdesk Support

24/7 Support

Windows 10/11

Active Directory

O365 administration

VPN troubleshooting

Incident management

Remote work

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Office 365 (O365)

Remote administration tools

Job description

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim.

Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Job Title: Senior IT Helpdesk Engineer

Work location: Pune

Experience: 5+ Years

Shift: 24/7 Shift Rational (5PM-7AM)

Responsibilities

• Attend users call to provide technical support to all employees based out IN US and Canada related to IT
• Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.
• Provide daily support to users having issues with computer hardware, software, and applications
• Provide support related to network and VPN connectivity
• Authenticate users and help them to unlock and rest their account and password
• Support users related to O365 issues like Outlook, Teams
• Configure new printer and support users to fix the issue
• Configure Apple devices and help users to configure applications on phone
• Create ServiceNow tickets for calls received and close it with resolution
• Update and close open tickets as per defined SLA
• Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

Qualifications

• Bachelor's degree in computer science or related job experience
• 5+ years related Helpdesk support experience as L1 support in 24/7 model
• Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
• Windows 10 Installation and troubleshooting experience
• O365 administration and troubleshooting experience
• Proficiency in windows and system patch/update
• Experience supporting users remotely using remote admin tools
• Experience working with incident management ticketing tools
• Good working knowledge on active directory for user and access management
• Should have experience handling escalation from L1 team and team management
• Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus
• Excellent communication skills (Speak/Read/Write)
• Strong troubleshooting/problem solving/Analytical skills.
• Ability to work in present solutions based on technical knowledge and past experiences.
• Ability to work independently with minimal supervision; self-motivated
• Ability to work in a group including peers, senior/junior staff and external vendors when needed, lead projects and achieve target dates.