IT Engineer

TalentAhead; Mumbai; Hybrid; INR 700,000 - 900,000; Full time

Job summary

TalentAhead is seeking an experienced IT Engineer to oversee desktop and small IT infrastructure support in Mumbai. You will ensure smooth functioning of laptops, desktops, email and related systems through hands-on troubleshooting and user support.

Hybrid work arrangement with five days in-office and Saturday work-from-home is offered. The role requires 6–7 years of IT support/Desktop/System Administration experience and strong communication skills to assist users and coordinate with vendors.

Qualifications

• 6-7 years of experience in IT Support / Desktop Support / System Administration.
• Strong hands-on experience in laptop/desktop troubleshooting.
• Good knowledge of Microsoft Outlook and email troubleshooting.
• Good knowledge of Windows OS and MS Office/Microsoft 365.
• Basic knowledge of LAN, Wi-Fi, VPN and networking.
• Good communication and user-handling skills.

Responsibilities

• Troubleshoot and resolve laptop/desktop hardware and software issues.
• Handle Windows OS, MS Office and application-related troubleshooting.
• Configure and troubleshoot Microsoft Outlook and email issues, including mailbox, PST/OST and connectivity-related issues.
• Provide hands-on support for laptops, desktops, printers and peripherals.
• Support user login, password and basic network/connectivity issues.
• Install, configure and maintain IT hardware and software.
• Coordinate with vendors/internal teams for hardware and technical issues.
• Maintain IT assets, records and support documentation.

Skills

IT Support

Desktop Support

System Administration

Troubleshooting

Windows OS

Outlook Email

Education

Graduate/Diploma/B.E./B.Tech in IT, CS or related field

Tools

MS Office

Microsoft 365

VPN

LAN/WiFi

Job description

Position: IT Engineer / Desktop Support Engineer

Experience: 6-7 Years

Location: Mumbai

Hybrid- 5 days WFO and Sat WFH

Role: We are looking for an experienced IT Support Engineer to manage day-to-day IT support for employees and ensure smooth functioning of laptops, desktops, email and other IT systems.

Key Responsibilities:

• Troubleshoot and resolve laptop/desktop hardware and software issues.
• Handle Windows OS, MS Office and application-related troubleshooting.
• Configure and troubleshoot Microsoft Outlook and email issues, including mailbox, PST/OST and connectivity-related issues.
• Provide hands-on support for laptops, desktops, printers and peripherals.
• Support user login, password and basic network/connectivity issues.
• Install, configure and maintain IT hardware and software.
• Coordinate with vendors/internal teams for hardware and technical issues.
• Maintain IT assets, records and support documentation.

Required Skills:

• 6-7 years of experience in IT Support / Desktop Support / System Administration.
• Strong hands-on experience in laptop/desktop troubleshooting.
• Good knowledge of Microsoft Outlook and email troubleshooting.
• Good knowledge of Windows OS and MS Office/Microsoft 365.
• Basic knowledge of LAN, Wi-Fi, VPN and networking.
• Good communication and user-handling skills.

Qualification:

Graduate/Diploma/B.E./B.Tech in IT, Computer Science or related field.