Head – Warehouse Operations

Dolphy; Surat; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

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Job summary

Dolphy is seeking a hands-on Warehouse Operations Leader to independently manage end-to-end warehousing functions in Surat, Gujarat. The role requires electronics industry experience and a track record of handling 30,000+ SKUs, ERP/WMS expertise, and leadership of a warehouse team.

The successful candidate will optimize inventory accuracy, lead cross-functional coordination with Sales, Purchase, Service, Finance and Logistics, and drive cost control while ensuring timely order fulfilment and

Qualifications

• Industry experience in electronics.
• Experience managing at least 30,000 SKUs.
• Willingness to relocate to Surat, Gujarat.
• 7–12 years in warehouse and inventory operations with leadership.
• Strong knowledge of ERP/WMS systems.

Responsibilities

• Lead daily warehouse activities from inward to dispatch.
• Establish SOPs and ensure on-time order processing.
• Manage a portfolio of 30k+ SKUs with accurate inventory.
• Coordinate with ERP team to resolve system issues and improve processes.
• Lead warehouse supervisors and staff and drive productivity.
• Control costs, safety and compliance, and audits.
• Prepare daily, weekly and monthly MIS reports.

Skills

Leadership

Inventory management

Team management

ERP usage

Process improvement

Tools

ERP/WMS

Stock reconciliation tools

Job description

Reporting To: Management / Head of Operations

1. Job Purpose

To independently lead and manage all warehouse operations, including inventory management, ERP, inward and outward processes, order fulfilment, dispatch, stock audits, team management, and operational cost control.

The candidate must have mandatory experience in the electronics industry and must have handled an inventory of at least 30,000 SKUs. The person will be responsible for maintaining inventory accuracy, improving warehouse efficiency, and ensuring smooth coordination with Sales, Purchase, Service, Finance, and other departments.

2. Mandatory Candidate Requirements

• Industry Experience: Must have relevant experience in the electronics industry.
• SKU Management: Must have hands-on experience managing at least 30,000 SKUs.
• Location: Must be willing to relocate to Surat, Gujarat.
• Experience: Preferably 7–12 years in warehouse and inventory operations, including leadership experience.
• ERP/WMS: Strong practical knowledge of ERP or warehouse management systems.
• Inventory Control: Experience in stock reconciliation, cycle counting, physical audits, and inventory discrepancy resolution.
• Leadership: Proven ability to independently manage end-to-end warehouse operations and lead a warehouse team.

3. Key Responsibilities

A. End-to-End Warehouse Operations

• Lead daily warehouse activities, including inward, inspection, put-away, storage, picking, packing, dispatch, and returns.
• Establish clear SOPs, workflows, and accountability across all warehouse activities.
• Ensure orders are processed accurately and within committed timelines.
• Identify operational bottlenecks and implement corrective actions.

B. Inventory & SKU Management

• Manage and maintain accurate inventory across a portfolio of 20,000 or more SKUs.
• Ensure correct SKU identification, item codes, descriptions, units of measurement, bin locations, and stock status.
• Maintain proper traceability for serial numbers, batches, warranty-sensitive items, and other relevant product identifiers.
• Conduct cycle counts, physical stock audits, and periodic reconciliation with ERP records.
• Investigate and resolve shortages, excess stock, damaged items, and inventory mismatches.
• Monitor slow-moving, non-moving, obsolete, and ageing inventory.
• Ensure suitable storage, handling, packaging, and identification of electronic products.
• Prevent product damage, misplacement, and loss during receiving, storage, and dispatch.
• Maintain serial number or batch tracking wherever applicable.
• Follow product-specific storage and handling requirements.

D. ERP & Warehouse Systems

• Ensure timely and accurate ERP entries for inward, outward, transfers, returns, and stock adjustments.
• Maintain discipline in SKU master data, bin locations, and transaction records.
• Coordinate with the ERP team to resolve system issues and improve warehouse processes.
• Use system reports to identify discrepancies, pending transactions, and operational delays.
• Ensure accurate picking, packing, documentation, and dispatch.
• Coordinate with Sales, Service, Logistics, and Transporters to meet delivery commitments.
• Monitor pending orders, urgent dispatches, returns, and delivery exceptions.
• Reduce wrong-item dispatches, short shipments, and order processing errors.

F. Team Leadership & Accountability

• Lead warehouse supervisors, inventory controllers, storekeepers, ERP coordinators, and warehouse staff, as applicable.
• Allocate responsibilities and monitor daily productivity.
• Train team members on SOPs, ERP usage, inventory controls, safety, and documentation.
• Establish clear ownership for stock accuracy, dispatch performance, and operational discipline.

G. Cost Control, Safety & Compliance

• Control warehouse operating costs, material handling expenses, and inventory losses.
• Maintain warehouse cleanliness, space utilization, and safe storage practices.
• Ensure proper documentation for audits and internal controls.
• Implement corrective and preventive actions for recurring operational issues.

H. MIS & Cross-Functional Coordination

• Prepare daily, weekly, and monthly warehouse performance reports.
• Share inventory status, stock discrepancies, pending orders, aging stock, and dispatch performance with management.
• Coordinate with Purchase, Sales, Service, Finance, HR, and other departments.
• Take ownership of escalations and ensure timely resolution.

Important: Electronics industry experience, 30,000-SKU handling experience, and willingness to relocate to Surat are mandatory screening criteria.