Head Regional Operations

Live Connections; Mumbai; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Live Connections is seeking a strong leader to manage and grow business operations in Mumbai, Maharashtra. The successful candidate will drive operational delivery, client satisfaction, and revenue growth while aligning with the company's strategic goals. Required qualifications include a BE (Mechanical) or MBA, along with over 20 years of experience in Delivery/Operations, including 5 years in a leadership role. Excellent regional market knowledge and strong leadership skills are essential.

Qualifications

• 20+ years in Delivery/Operations with at least 5 years in a regional leadership role.

Responsibilities

• Manage and grow business operations within a designated region.
• Lead regional business operations to align with strategic goals.
• Drive revenue growth and market expansion within the region.
• Ensure timely and high-quality delivery of services.
• Oversee compliance with corporate policies and HSE standards.
• Manage and mentor regional teams across key functions.
• Build strong relationships with clients and stakeholders.
• Develop resources for cost-effective and scalable operations.
• Establish KPIs, budgets, and report performance.
• Lead risk management and crisis response.
• Drive employee engagement and training.
• Promote the company’s brand at industry events.

Skills

Strong regional market knowledge

Leadership and team management skills

Financial and operational management skills

Education

BE (Mechanical) or MBA

Job description

BE (Mechanical) / Master of Business Administration (MBA)

• To manage and grow business operations within a designated region, ensuring operational delivery, and client satisfaction in alignment with national business goals.
• Lead regional business operations in alignment with the company’s strategic goals.
• Drive revenue growth, profitability, and market expansion within the region.
• Ensure timely, safe, and high-quality delivery of services to clients.
• Ensure compliance with systems, corporate policies, and HSE standards across all regional business activities.
• Manage and mentor regional teams across key accounts, delivery, and operations functions.
• Build and sustain strong relationships with clients, regulators, and stakeholders in the region.
• Develop future-ready resources to enable cost-effective and scalable operations.
• Establish and monitor KPIs, budgets, and utilization rates, and report performance to senior leadership.
• Oversee resource planning, cost optimization, and operational efficiency.
• Lead risk management, crisis response, and business continuity planning.
• Drive employee engagement, training, and succession planning.
• Promote the company’s brand and represent the organization at local forums and industry events.

Skill Set

• Strong regional market knowledge.
• Leadership and team management skills.
• Financial and operational management skills.
• 20+ years in Delivery/Operations with at least 5 years in a regional leadership role.