Head - Maintenance Services

AKMV Consultants Pvt Ltd; New Delhi; On-site; INR 5,000,000 - 9,000,000; Full time

Job summary

AKMV Consultants Pvt Ltd in New Delhi seeks Head – Maintenance Services to drive regional growth, profitability, and operational excellence. Reporting to the CEO, you will oversee strategic planning, financial management, customer acquisition and retention, and cross-functional project execution to expand and diversify offerings.

You will lead large teams and ensure regulatory compliance while championing digital FM solutions.

Qualifications

• 20+ years’ experience in facilities management with leadership across operations and business development
• Ability to manage large cross-functional teams and drive strategic initiatives
• Strong understanding of customer lifecycle management, sales strategy, and operational execution
• Adept at identifying growth opportunities and driving organizational change
• Strategic planning aligned with business objectives
• Financial budgeting, forecasting, and cost control
• Operational efficiency and process optimization
• Team leadership and performance management
• Customer-centric approach to service delivery
• Regulatory compliance for safety, environment, and labor laws
• Technology integration using FM software (CAFM/CMMS)

Responsibilities

• Own region revenue growth targets and oversee P&L to ensure profitability
• Oversee budgets, expenses, and cost-saving opportunities
• Streamline accounts receivable and cash cycles
• Lead business development and expansion of services
• Drive cross-functional collaboration with IR, HR, Admin and others
• Lead digital transformation and FM technology initiatives
• Partner with HR for talent development and change management

Skills

Facilities management

Leadership

Strategic planning

Financial acumen

Cross-functional leadership

Customer lifecycle management

Risk management

Technology integration

Tools

CAFM

CMMS

Job description

Designation: Head – Maintenance Services

Department: Business Operations

Reports To: CEO / Promoter

Position Overview

As the of head of Maintenance Services, you will play a pivotal leadership role in driving the Region’s growth, profitability, and operational excellence. Working closely with the CEO, you will oversee strategic planning, financial management, customer acquisition and retention, and cross-functional project execution. This role is responsible for ensuring strong financial performance, operational efficiency, and the successful expansion and diversification of the company’s offerings. In addition, you will lead high-impact corporate initiatives and support the ongoing development and success of the sales and support teams.

Key Responsibilities

Business Goals

• Revenue Growth and P/L Oversight
  • Own the region’s revenue growth targets and manage the operational PCL to ensure financial health and profitability.
  • Optimize budgets, control expenses, and identify cost‑saving opportunities.
  • Streamline the accounts receivable process to reduce DSO.
  • Ensure timely collections and efficient payment cycles.
• Business Development s Opportunity Identification
  • Drive strategies for new customer acquisition along with the other Regional Operations heads and Business development head.
  • Expand revenue streams within the existing customer base and explore diversification opportunities.
  • Develop and implement strategies to meet and exceed aspirational revenue goals.
  • Lead the commercial aspects of business deals, ensuring alignment with internal governance (RACI matrix).
  • Enhance bid success rates, with a strong focus on tender management.

Operational Goals

• Own overall operational excellence of the region and ensure seamless service delivery.
• Set and implement strategic operational goals aligned with the company’s mission.
• Ensure high customer satisfaction and zero attrition through superior service standards.
• Regularly engage with customers to strengthen relationships and understand evolving needs.

Service Line Expansion s Geographic Growth

• Identify and develop new service offerings and explore opportunities for geographic expansion.
• Responsible for the delivery of the sales team in acquiring new customers and logos.

Cross-functional Support s Coordination

• manage key support functions with the respective heads including IR,
• Compliance, EHS, Admin and others.
• Promote collaboration and synergy across support functions such as HR,
• payroll, billing, and administration.

Organizational Goals

Technology s Innovation

• Champion digital transformation and lead technology‑driven initiatives to keep the region at the forefront of innovation.
• Lead cross‑selling efforts across different business units and subsidiaries, maximizing internal synergies and collaborative opportunities.
• Identify organizational/regional improvement areas and lead strategic initiatives to enhance efficiency and productivity.
• Partner with HR to design and implement talent development and people

Qualifications

• 20+ years’ experience in facilities management, with proven leadership across different operations and business development
• Demonstrated ability to manage large, cross‑functional teams and drive strategic initiatives
• Strong understanding of customer lifecycle management, sales strategy, and operational execution.
• Adept at identifying growth opportunities and driving change across an organization
• Strategic Planning – Aligning operational goals with business objectives
• Financial Acumen – Budgeting, forecasting, and cost control
• Operational Efficiency – Streamlining processes and maximizing resource use
• Team Leadership – Managing cross‑functional teams and driving performance
• Customer centric approach – Ensuring high levels of customer satisfaction
• Regulatory Compliance – Ensuring adherence to safety, environmental, and labor regulations
• Technology Integration – Leveraging FM tech (e.g., CAFM, CMMS) to optimize operations
• Risk Management – Identifying and mitigating operational risks
• Change Management – Driving organizational change and process improvements

Key Performance Indicators (KPIs):

• Sales C Revenue Target Achievement – 100% attainment of regional revenue and sales goals
• Operational Excellence – SLA adherence, service delivery quality, and operational uptime
• Existing Customer Mining – Revenue growth from upselling/cross‑selling to existing customers
• Overdue Collections – Reduction in overdue receivables and aging analysis improvements
• Reduction in DSO – Improvement in cash flow through in time collections
• Customer Satisfaction - Nil Customer loss through excellence in service delivery
• People Retention C Employee engagement
• Technology Integration – Implementation and adoption rate of FM tech solutions