Head of Operations

Elsner Technologies Pvt. Ltd.; Ahmedabad District; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

Link Publishers in Ahmedabad is seeking an experienced Head of Operations to lead end-to-end operational functions, including order delivery, marketplace operations, outreach, HR and employee management, and process optimization. The role requires strong leadership, problem-solving, and data-driven decision-making.

The ideal candidate will bring 8+ years of leadership experience in SaaS, technology, or fast-growing businesses, with a track record of driving efficiency and cross-functional

Qualifications

• 7+ years of proven experience in Operations, Business Operations, General Management, or a similar leadership role.
• Experience managing multiple teams and operational functions.
• Strong leadership, people management, problem-solving, and decision-making skills.
• Strong understanding of KPIs, MIS, numbers, and operational performance.
• Experience handling HR and employee-related matters.
• Experience managing projects and coordinating with technology/product teams or external development agencies.
• Strong communication, follow-up, organizational, and execution skills.
• Ability to work independently and make decisions without constant supervision.
• Experience in SaaS, technology, digital marketing, marketplace, agency, or similar fast-growing businesses is preferred.
• Highly ownership-oriented, proactive, responsible, and result-focused.

Responsibilities

• Own day-to-day operations, including order delivery, marketplace operations, outreach.
• Manage team leads and teams, define KPIs, monitor performance.
• Monitor delivery performance, turnaround times, backlog, outreach productivity.
• Own employee-related operational matters including recruitment coordination, onboarding, performance management, conflicts, discipline, retention, and team development.
• Identify operational bottlenecks and build better processes, SOPs, systems, and workflows to improve efficiency.
• Coordinate with QC and the outsourced technology/development agency to prioritize requirements, track bugs and projects, follow up on timelines, and ensure timely delivery.
• Take ownership of operational escalations and resolve issues at the appropriate level without CEO dependency.
• Track operational KPIs and provide regular updates on performance, bottlenecks, risks, and improvement initiatives.
• Take ownership of cross-functional projects and ensure they move from planning to execution and completion.
• Take the day-to-day operational load away from the Founder/CEO, allowing focus on sales, marketing, and growth.

Skills

Operations Management

Team Management

Ownership & Accountability

Problem Solving

Data & MIS

HR & Employee Management

Project & Tech Coordination

Process & SOP Management

Cross-functional Management

Job description

Hello, Greetings from Link Publishers.

We are looking for an experienced Head of Operations to join Link Publishers. In this role, you will be responsible for managing LP's end-to-end operational functions, including order delivery, marketplace operations, outreach, HR and employee management, internal processes, and coordination with our outsourced technology/development team.

The ideal candidate will have strong leadership, problem-solving, decision-making, people management, project management, and execution skills.

• Job Title :- Head of Operations
• Company: Link Publisher Pvt Ltd (https://linkpublishers.com/)
• Experience (Year) :- 8+ Years
• Job Location: Ahmedabad
• Working Days: 5
• Working Mode: Work From Office Only

Primary Skills

• Operations Management: Strong ability to manage and improve end-to-end business operations, processes, workflows, and delivery.
• Team Management: Experience managing multiple teams, setting KPIs, monitoring performance, improving productivity, and building accountability.
• Ownership & Accountability: Strong ability to take ownership of problems, follow through without constant supervision, and ensure tasks are completed end-to-end.
• Problem Solving: Ability to identify root causes, develop practical solutions, and drive implementation rather than simply escalating problems.
• Data & MIS: Strong understanding of KPIs, operational metrics, MIS, productivity, performance tracking, and data-driven decision-making.
• HR & Employee Management: Experience handling hiring, onboarding, performance management, employee conflicts, team structure, discipline, and employee-related matters.
• Project & Tech Coordination: Ability to coordinate with QC and outsourced development teams, manage priorities, track timelines, and ensure projects and fixes are delivered.
• Process & SOP Management: Ability to build, improve, document, and implement SOPs and systems that improve operational efficiency.
• Cross-functional Management: Ability to coordinate across teams, resolve conflicts, manage escalations, and ensure business priorities are executed effectively.

Key Responsibilities

• Operations Management: Own Link Publishers' day-to-day operations, including order delivery, marketplace operations, outreach, and other operational functions.
• Team Performance: Manage team leads and teams, define KPIs, monitor performance, identify gaps, and ensure accountability across departments.
• Delivery & Outreach: Monitor delivery performance, turnaround times, rejection rates, backlog, outreach productivity, and continuously improve operational efficiency.
• HR & Employee Management: Own employee-related operational matters including recruitment coordination, onboarding, performance management, conflicts, discipline, retention, and team development.
• Process Improvement: Identify operational bottlenecks and build better processes, SOPs, systems, and workflows to improve efficiency and scalability.
• Technology Coordination: Coordinate with QC and the outsourced technology/development agency to prioritize requirements, track bugs and projects, follow up on timelines, and ensure timely delivery.
• Escalation Management: Take ownership of operational escalations and resolve issues at the appropriate level without unnecessary dependency on the CEO.
• MIS & Reporting: Track operational KPIs and provide regular updates on performance, bottlenecks, risks, and improvement initiatives.
• Project Execution: Take ownership of cross-functional projects and ensure they move from planning to execution and completion.
• CEO Support: Take the day-to-day operational load away from the Founder/CEO, allowing the CEO to focus primarily on sales, marketing, account management, revenue, and business growth.

Requirements

• 7+ years of proven experience in Operations, Business Operations, General Management, or a similar leadership role.
• Experience managing multiple teams and operational functions.
• Strong leadership, people management, problem-solving, and decision-making skills.
• Strong understanding of KPIs, MIS, numbers, and operational performance.
• Experience handling HR and employee-related matters.
• Experience managing projects and coordinating with technology/product teams or external development agencies.
• Strong communication, follow-up, organizational, and execution skills.
• Ability to work independently and make decisions without constant supervision.
• Experience in SaaS, technology, digital marketing, marketplace, agency, or similar fast-growing businesses is preferred.
• Highly ownership-oriented, proactive, responsible, and result-focused.

Thank you!