Lead, Platform Growth and Operations (based in Hong Kong)

Lalamove; India; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Lalamove in India is seeking an Assistant Manager / Lead to blend data insights with local market intelligence, grow the marketplace and ensure a great user experience by optimizing commercial settings and online platform tactics.

You will collaborate with city operations, BI team, and cross-functional partners, manage campaigns and budgets, mentor teams, and help shape product development while advancing growth in a fast-paced startup environment.

Qualifications

• 6+ years of experience in Operations or a similar analytical role.
• Experience analyzing and presenting findings from large data sets.
• Proven track record of effective project management with multiple stakeholders.
• Ability to work with cross-cultural and functional teams.
• Strong written and spoken English proficiency; Hindi language knowledge is highly desirable.
• Team management experience a plus; candidates with less experience may be considered as Senior Associate.

Responsibilities

• Lead refinement of market performance monitoring and management framework to drive market growth using data analysis and market intelligence.
• Assist in developing regional driver, user retention and growth strategies and local action plans.
• Collaborate with BI & Analytics to enable scalable data solutions for planning and decision making.
• Lead optimization initiatives for designated markets to maximize online platform demand and user activity.
• Manage the online platform budget for designated markets to maximize ROI of campaigns and initiatives.
• Collaborate with city teams and other departments to meet business objectives.

Skills

Data analysis

Market intelligence

Project management

Communication

Cross-cultural teamwork

Job description

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a skillful Assistant Manager /Lead, who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

• Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection
• Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans
• Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI& Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth
• Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate
• Manage the online platform budget for your designated markets, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
• Collaborate with city teams and other functional departments to ensure business and team objectives are met

What you will need:

• 6+ years of experience in Operations or a similar analytical role; relevant experience in a high-growth start-up environment
• Previous experience working with, analyzing, and presenting findings from large data sets
• Proven track record of effective project management, with the ability to work with multiple stakeholders
• Ability to work effectively with cross-cultural and functional teams
• Strong verbal and written communication skills with fluent proficiency in written and spoken English
• Knowledge of the Hindi language is highly desirable
• Team management experience a plus
• Candidates with less experience will be considered as Senior Associate, Platform Growth & Operations