Head of Client Servicing (Events)

Merakie Experiential Solutions Pvt. Ltd.; Mumbai; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Base + Commission

Autonomy

Execution support

Job summary

Merakie Experiential Solutions Pvt. Ltd. in Mumbai seeks a Head of Client Servicing & Business Development to lead enterprise client relationships and drive revenue for MICE, experiential events, and brand activations across India.

You will leverage an existing corporate network to win new accounts, expand within current clients, and guide strategic campaigns with a nimble production team behind you.

Qualifications

• 7–10+ years of proven experience in Client Servicing, Account Management, or Business Development within the Experiential Marketing, MICE, or Corporate Events industry in Mumbai.

Responsibilities

• Build and own new revenue through strategic pitches and network leverage.
• Lead client pitches, understand briefs, and present creative, budget-aligned proposals.
• Own top-line growth for MICE and large-scale events, including product launches and town halls.
• Maintain post-event governance and ensure timely billing and client satisfaction.

Skills

leadership

client services

account management

event management

client accounts

key account management

management

client servicing

customer success management

Job description

Head of Client Servicing & Business Development

Location: Mumbai, India

Industry: Experiential Marketing, MICE & Corporate Events

Employment Type: Full-Time (Executive Base + Uncapped Revenue Commission)

About The Role

We are looking for a high-energy, relationship-driven leader to spearhead our Client Servicing and Business Development function. In the experiential and MICE ecosystem, business isn't built on cold emails—it is built on trust, long-standing corporate relationships, and the ability to turn a bold creative vision into a flawless event reality.

As our Head of Client Servicing & Business Development, you will play a dual, high-impact role. You will be the face of the agency to enterprise clients, leveraging your pre-existing corporate network to bring in new accounts while taking charge of client retention, account growth, and strategic campaign direction.

This is a high-upside role designed for an entrepreneurial leader who wants the autonomy of running a business unit, backed by a nimble, execution-focused production team that delivers top-tier corporate events, MICE, and brand activations across India.

What You Will Do

• Business Development & Revenue Generation (The \"Hunter\")
• Leverage Your Network: Tap into your existing roster of corporate clients, brand managers, HR heads, and procurement teams across Mumbai and PAN-India to bring in new event mandates.
• Pitch & Win: Lead strategic client pitches, from understanding client briefs to presenting creative, budget-aligned experiential proposals.
• Revenue Ownership: Own the top-line growth target for the agency, driving revenue across MICE (incentive trips, offsites, conferences) and large-scale corporate events (product launches, town halls, gala nights).
• Incentive Earnings: Earn direct, lucrative commission on the top-line/bottom-line revenue generated through your accounts.
• Client Servicing & Account Strategy (The \"Farmer\")
• Build Lasting Partnerships: Act as a trusted strategic advisor to CXOs, Marketing Heads, and Corporate Communication leads, moving from a transactional vendor relationship to a long-term agency partner.
• Account Expansion: Identify upselling and cross-selling opportunities within active accounts to maximize annual client spend.
• Quality Assurance: Ensure creative decks and event briefs handed over to the Head of Events and Operations accurately capture client expectations, brand guidelines, and compliance needs.
• Cross-Functional Collaboration & Leadership
• Bridge the Gap: Work hand-in-hand with the Head of Events, Head of Operations, and the Director to ensure financial feasibility, profitability, and operational feasibility before pitches are finalized.
• Post-Event Governance: Lead post-event reviews with clients, gather feedback, and ensure smooth financial sign-offs and timely billing cycles with our Accounts team.

What We Are Looking For

• Industry Experience: 7–10+ years of proven experience in Client Servicing, Account Management, or Business Development within the Experiential Marketing, MICE, or Corporate Events industry in Mumbai.
• Active Client Roster: A strong, existing network of corporate decision-makers (HR, Admin, Marketing, Brand Management) looking for a reliable event partner.
• Pitching Mastery: Exceptional presentation skills and the ability to command a room, tell a story, and sell experiential creative concepts effectively.
• Commercial Acumen: Strong understanding of event costing, margins, and budget negotiations to ensure win-win deals for both the client and the agency.
• People-Centric Leadership: Warm, empathetic, and collaborative approach to client management and internal team alignment.

Key Performance Indicators (KPIs)

New Business Revenue

Value of new accounts brought into the agency portfolio annually.

Account Retention & Growth

Repeat business rate and year-on-year growth from existing accounts.

Pitch Conversion Rate

Percentage of submitted proposals converted into signed mandates.

Gross Margin & Profitability

Maintaining agreed agency profitability margins across all won pitches.

What We Offer

• Competitive Base Salary + Uncapped Commission: A flexible compensation package designed to reward top performers directly through revenue share/commissions.
• Creative & Operational Freedom: High autonomy to build your client portfolio without corporate red tape.
• Solid Execution Backing: A dedicated, hyper-efficient production and operations team ready to turn your winning pitches into world-class events.

Skills: leadership,client services,account management,event management,client accounts,key account management,management,client servicing,customer success management