Senior Client Services Representative - Events

Kahani by i2c Events; Surat; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Premium projects

Direct client exposure

Creative work culture

Career growth

Job summary

Kahani by i2c Events in Surat seeks a Senior Client Servicing Executive to drive client satisfaction and revenue through expert relationship management and seamless event delivery.

You will manage high-value clients, lead project discussions, coordinate costing, and oversee end-to-end execution with internal teams and external partners, ensuring profitability and quality.

Qualifications

• Graduation or MBA in Management, Marketing, or Event Management preferred.
• 3–4+ years of client servicing experience in events/weddings/experiential agencies.
• Experience handling high-value clients and premium events is an advantage.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Build and maintain long-term, trust-driven client relationships.
• Translate client objectives into well-defined briefs and plans.
• Lead client meetings, presentations, and strategic discussions.

Skills

Communication

Negotiation

Planning

Leadership

Excel

PowerPoint

Documentation

Client handling

Education

Graduation / MBA in Management, Marketing, or Event Management

Tools

PowerPoint

Job description

Position Overview

• The Senior Client Servicing Executive will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled professional who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.
• You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.

Key Responsibilities

A. Client Relationship Management

• Act as the primary point of contact for all assigned clients.
• Build and maintain long-term, trust-driven client relationships.
• Understand the client’s event objectives and convert them into well-defined briefs.
• Conduct client meetings, presentations, and strategic discussions confidently.

B. Planning & Strategy

• Convert client briefs into strong event concepts, ideas, and themes.
• Present company portfolio, capabilities, market trends, and creative suggestions.
• Develop highly polished presentations, mood boards, and proposal decks.
• Conduct in-depth research on new themes, décor trends, and creative directions.

C. Costing & Budgeting

• Prepare accurate costings and quotations in coordination with the costing team.
• Ensure budgets are realistic, competitive, and aligned with client expectations.
• Maintain profitability without compromising on quality.
• Explain budgets, line items, and value additions clearly to clients.

D. Negotiation & Closure

• Handle client negotiations with confidence and clarity.
• Follow up proactively to convert proposals into confirmed business.
• Negotiate with vendors/artists to maintain cost efficiency.

E. Project Delegation & Execution Oversight

• Brief the Project Head and internal teams thoroughly on client expectations.
• Ensure the execution team works exactly as per the approved plan.
• Monitor timelines, quality checks, production accuracy, and final delivery.
• Provide on-ground support during event execution when required.
• Resolve challenges quickly and professionally.

F. Stakeholder Collaboration

• Coordinate with vendors, artists, venues, and production teams.
• Maintain professional and smooth communication with all external partners.

G. Reporting & Process Compliance

• Share project updates, client feedback, and follow-up reports with management.
• Maintain documentation, databases, and SOP compliance.
• Complete any additional responsibilities assigned by HOD or top management.

Required Qualifications & Experience

Education

• Graduation / MBA in Management, Marketing, or Event Management preferred.

Experience

• Minimum 3-4+ years of experience in client servicing within events / weddings / experiential agencies.
• Experience handling high-value clients and premium events is a strong advantage.

Skills & Competencies (Senior-Level)

Core Competencies

• Excellent spoken communication & presentation skills
• Strong negotiation & deal-closing ability
• High-level planning and coordination skills
• Advanced client handling & relationship management
• Strong problem-solving and decision-making
• Leadership capability and team coordination

Technical Skills

• Advanced Excel (costing sheets, formulas, pivot tables, budgeting)
• Costing & Budgeting – strong accuracy and financial understanding
• PPT & Documentation – professional client presentation creation
• Good understanding of event trends, aesthetics, and creative concepts

Behavioral Traits

• Confident, proactive, and ownership-driven
• Strong time management and multi-tasking ability
• Calm under pressure and deadline-focused
• Professional attitude with client-first thinking

What We Offer

• Opportunity to work on premium projects and large-scale events
• Direct exposure to client strategy and decision-making
• Creative work culture with learning and leadership opportunities
• Career growth based on performance

Location: Surat

Department: Client Servicing

Reports To: Growth Head